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Becoming Strategic with Robotic Process Automation
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Table of Contents

Chapter 1: Robotic Process Automation: The Diffusion of Innovation Challenge Chapter 2: Becoming Strategic with RPA Chapter 3: Start Right: RPA Sourcing, Platform and Total Value Chapter 4: Institutionalise Fast: Gaining Stakeholder Buy-In and Governance Chapter 5: Institutionalise Fast: Change Management and Capability Development Chapter 6: On The Maturity Path: Institutionalise and Innovate Chapter 7: In Their Own Words: Manufacturing, Retail and Telecommunications Chapter 8: In Their Own Words: Financial, Insight, Health and Business Services

About the Author

Dr. Leslie Willcocks has a global reputation for his work in robotic process automation; AI; cognitive automation; the future of work; digital innovation outsourcing; global management strategy; organizational change; IT management; and managing digital business. Leslie is Professor in Technology Work and Globalization at London School of Economics and Political Science, Associate Fellow at Green Templeton College, Oxford, and Editor of the Journal of Information Technology. He is a regular keynote speaker at international conferences, and advises major corporations and government institutions. Dr. John Hindle is a Founder and Managing Partner of Knowledge Capital Partners - www.knowledgecapitalpartners.com. He currently serves as Vice Chair of the IEEE P2755 Intelligent Process Automation Working Group - a multilateral standards initiative for this emerging industry. With over 35 years' international experience as a senior marketing executive and adviser, John holds a doctoral degree from Vanderbilt University and has held Adjunct Professorships in Human and Organizational Development with Vanderbilt, and International Marketing with New York University in London. Dr. Mary C. Lacity is Walton Professor of Information Systems and Director of the Blockchain Center of Excellence in the Sam M. Walton College of Business at The University of Arkansas. Mary's recent research focuses on improving business services using Robotic Process Automation (RPA), Cognitive Automation (CA), and Blockchain technologies. She has conducted case studies and surveys of hundreds of organizations on their adoption journeys, has given keynote speeches and executive seminars worldwide, and has served as an expert witness for the US Congress.

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