List of Figures. List of Tables. Preface. Acknowledgements. About the Author. Chapter 1 You Be The Supervisor. Chapter 2 The First Four Months. Chapter 3 A New Boss. Chapter 4 The First Meetings. Chapter 5 The Observations. Chapter 6 The Morning Meeting. Chapter 7 He Quit – Learning to Instruct. Chapter 8 Making Improvements. Chapter 9 Improvements in My Area. Chapter 10 The Problem Child. Chapter 11 The Accident. Chapter 12 Collisions. Epilogue.
Hugh R. Alley, P.Eng., is president and founder of First Line
Training Inc. The company helps clients improve productivity and
profits by building the skills of managers and supervisors. Hugh is
an industrial engineer and has worked for over 25 years in a wide
range of manufacturing settings. He has been a manager, a
consultant, and a business owner. He has helped many organizations
make significant gains in productivity.
Hugh has trained over 900 supervisors and front-line leaders. He
has run three different manufacturing firms, including several
distribution centers. He has either designed or helped with the
design and fit-out of almost a dozen factories and distribution
centers.
Prior to starting First Line Training in 2011, Hugh was Operations
Manager and part owner of a manufacturing firm in Langley with 70 –
120 employees. Over 3 years the company reduced its lead time by
25%, its accident rate by 95%, and saw measured gains in
productivity of 10 - 12% per year. Before that he worked as part of
Grant Thornton LLP’s manufacturing and distribution consulting
practice. He spent five years working with the WCB of BC in a range
of roles including managing staff development, managing a claims
unit and running several large projects. Prior to joining the WCB
he spent five years running his own consulting industrial
engineering firm.
Hugh has experience in a wide range of industries, including steel
fabrication, pharmaceuticals, secondary wood manufacturing, mining,
steel, wire, food processing, electronics assembly, appliance
assembly, furniture, engineered wood products, yacht building,
electrical transmission and others. In the public sector he has
worked in education (public and post-secondary), health care,
transportation, maintenance and employment standards.
Hugh obtained his B.A.Sc. at University of Waterloo (Systems Design
Engineering) and earned an M.Sc. in resource economics at Cornell,
and a Master of Divinity at Vancouver School of Theology. Hugh has
taught at UBC, SFU and BCIT. He writes a regular column for PLANT
Magazine, and writes and presents frequently on the topics of staff
development, training, lean manufacturing and quality.
"Great story of a turnaround of a company using the TWI JI, JR, JM
and Kata methodologies. Very enjoyable read with ideas that can be
implemented quickly in any company." Paul D. Hill, Manager of
Continuous Improvement, Cosma Canada US; A Division of Magna
International "In a heart warming, easy to read story Alley has
made the concepts of TWI (Training Within Industry) easy to
understand and more importantly gives you a sense of how
transformational TWI can be. Whether you are a first line
Supervisor or General Manager, experienced or brand new, this book
gives you the tools and practices to be better at your job." Ben
Hume, Former National Chair, Canadian Manufacturers & Exporters
"The questions for reflection at the end of each chapter will be
helpful for leaders at many different levels, whether new or
experienced. The supervisory tools introduced in the book are
practical and effective." Jason Waters, Manager, Western Canada
Parts Distribution Centre, Toyota Canada "A great read, a great
story, great lessons, and powerful learning for new and experienced
supervisors. I couldn’t wait to see how it ended!" Anne C. Graham,
#1 Best Selling Author -- Profit in Plain Sight
"Great story of a turnaround of a company using the TWI JI, JR, JM
and Kata methodologies. Very enjoyable read with ideas that can be
implemented quickly in any company." Paul D. Hill, Manager of
Continuous Improvement, Cosma Canada US; A Division of Magna
International"In a heart warming, easy to read story Alley has made
the concepts of TWI (Training Within Industry) easy to understand
and more importantly gives you a sense of how transformational TWI
can be. Whether you are a first line Supervisor or General Manager,
experienced or brand new, this book gives you the tools and
practices to be better at your job." Ben Hume, Former National
Chair, Canadian Manufacturers & Exporters"The questions for
reflection at the end of each chapter will be helpful for leaders
at many different levels, whether new or experienced. The
supervisory tools introduced in the book are practical and
effective. " Jason Waters, Manager, Western Canada Parts
Distribution Centre, Toyota Canada "A great read, a great story,
great lessons, and powerful learning for new and experienced
supervisors. I couldn’t wait to see how it ended!" Anne C. Graham,
#1 Best Selling Author -- Profit in Plain Sight
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