Table of Contents

1 Aggression — A Social Epidemic 2 The Nature of Aggression 3 The Arts of Aggression Management 4 The Art of Persuasion, Part I 5 The Art of Persuasion, Part II 6 The Art of Persuasion, Part III 7 The Art of Persuasion, Part IV 8 The Art of Safe Escape 9 Managing to Protect Our Kids in School 10 Managing Aggression in Healthcare and Social Services 11 Public Service, Publice Violence, Part I 12 Public Service, Publice Violence, Part II 13 Managing Aggression in the Retail Food Service Industry 14 Can a Terrorist be Identified Before He Takes His Seat? 15 Aggression vs. Productivity 16 Becoming Part of the Solution

About the Author

John D. Byrnes is one of the leading international authorities on preventing aggression in the workplace and in schools.

Reviews

These [skills] enabled me to see the relevance of aggression to me in ways I'd not considered. . . everyday occurrences that could escalate.
*Joann Odenwelder, Division Director, Risk Management Member Servs., Texas Association of School Boards*

[These skills] gave me some positive alternatives to physical pressure often needed with dealing with violent youth. Also gave me some techniques to use to calm a heated situation. I liked the techniques to escape, you need every resource you can gather to work with them. How to escape and protect yourself is very important.
*Joan Moore, Director of Alternative Education, Paris Independent School District*

The abundance of sound solutions to violent behavior, as well as the identification of common errors in addressing violence, vaults this work way above the typical fare...The author's contribution to dealing with violence is a must addition to and security, government, or business professional's library. In fact, it should be read by anyone concerned with the escalation of violence who wants to do something about it.
*Security Management*

Presents a systematic aggression prevention methodology, enabling readers to recognize the early signs of mounting aggression in others and themselves, and to employ strategies to prevent aggressive incidents which endanger individuals and organizations. Useful for those who are responsible for the safety of others in their work environment…would also be accessible to the general reader.
*Booknews*

The advice and information in this book is not just sound and useful, but potentially lifesaving.
*Lt. Col. Dave Grossman, (Ret),, Director of Killology Research Group, author of the Pulitzer nominated, On Killing, and Stop Teaching Our Kids to Kill*