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Benchmarks in Hospitality and Tourism

New or Used: 13 copies from $645.73
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Table of Contents

Introduction Benchmarking the Benchmarks Articles An Overview of Benchmarking Literature: Its Strengths and Weaknesses Guest Satisfaction Barometer and Benchmarking: Experiences from Austria A Heuristic Model for Benchmarking SME Hotel and Restaurant Business on the Internet Development Opportunities for a Tourism Benchmarking Tool-The Case of the Tyrol Benchmarking Best Practice in Hotel Front Office: The Western European Experience Managing Quality in Hotel Excelsior Serviced Accommodation, Environmental Performance and Benchmarks Environmental Management Systems for Caribbean Hotels and Resorts: A Case Study of Five Properties in Jamaica Index Reference Notes Included

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