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Access Services departments in libraries have become highly complex organizations responsible for a broad range of functions, often including circulation, reserves, interlibrary lending and borrowing, document delivery, stacks maintenance, building security, photocopying, and providing general patron assistance. This book offers effective solutions to familiar problems, fresh ideas for responding to patron needs, and informed speculation on new trends and issues facing access services departments. This book was originally published as a special issue of the Journal of Access Services.
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Table of Contents

EVOLVING LIBRARIES 1. Reflections on Academic Libraries in the 21st Century "W. Bede Mitchell" 2. People First: A New Zealand Approach to Staff, Structure and Service "Jane Hill" 3. Mildly Delirious Libraries: Transforming Your Library from Top to Bottom "Pam Sandlian Smith" 4. The New Academic Library and Student Services "Jim Morris" 5. An Evaluation of Selected ASERL Library Web Pages: "Best Practices" for Serving Distance Learners "Melanie Thomas" 6. Video Reference and the Library Kiosk: Experimentation and Evaluation "Char Booth" 7. Totem Kiosk: Not Just for the Hotel Lobby "Kelly Broughton" 8. Copy That! Reaping the Potential Benefits from Incorporating a Copy Center Within Access Services "Phil Roche" 9. 24 Hour Service at Georgia Southern University: 1989-2007 "Fred Smith" 10. ALI: A Digital Archive of DAISY Books "Asa Forsberg" STAFF DEVELOPMENT 11. Retraining Is Draining: Motivating Student Employees to High Performance and Longevity "Nancy Lichten Alder" 12. Improving Circulation Services Through Staff Involvement "Cynthia M. Kisby" and "Marcus D. Kilman" 13. Great Service Pays: A Model for Service Delivery in an Academic Music Library "Andrew M. Wilson" 14. ALOHA to New Learning: Uniting Student and Career Staff Through Training "Lynn N. Baird" 15. Student Workers: Cross Training in the Academic Environment "Lani Hall Draper", "Tina A. Oswald", and "Margie Renfro" 16. Stacks Tour Project Presents Staff Development Opportunity "Barbara M. Coopey" and "David Nicastro" COLLECTION MAINTENANCE 17. Lean Thinking in Libraries: A Case Study on Improving Shelving Turnaround "Nancy J. Kress" 18. Phantom Use: Quantifying In-Library Browsing of Circulating Materials "Victoria H. Wagner" 19. Managing Lost and Missing Books "Bethany Badgett Sewell" and "Andrew Jonathan Miller" EQUIPMENT CIRCULATION 20. Circulation on the Go: Implementing Wireless Laptop Circulation in a State University Academic Library "June Power" 21. Laptop Circulation at Eastern Washington University "Doris Munson" and "Elizabeth Malia" 22. Beyond "Classroom" Technology: The Equipment Circulation Program at Rasmuson Library, University of Alaska Fairbanks "Karen Jensen" 23. Computer Reservation System "Sandra L. Cannon" COURSE RESERVES & COPYRIGHT 24. The Impossible Takes a Little Longer: Implementing a Copyright Policy for Electronic Reserves "Susan Clayton" 25. Electronic Reserves, Copyright, and CMS Integration--Six Years Later "Jodi Poe" and "Sonja McAbee" 26. Tackling Copyright in the Digital Age: An Initiative of the University of Connecticut Libraries "Barbara Oakley", "Betsy Pittman", and "Tracey Rudnick" 27. Textbooks 101: Textbook Collection at the University of Minnesota "Caroline Crouse" INTERLIBRARY LOAN & DOCUMENT DELIVERY 28. IFLA Guidelines for Best Practice for Interlibrary Loan and Document Delivery "Joan E. Stein" 29. Books-on-Demand Pilot Program: An Innovative "Patron-Centric" Approach to Enhance the Library Collection "Michelle Foss" 30. Having Java in the Library Doesn't Necessarily Require a Coffee Cart: Using an Object-Oriented Programming Language to Streamline Circulation Services for a Distance Education University "Sara Godbee" and "Mark deJong" 31. Bringing Delivery into the Fold: A Discussion of Cross-Departmental Document Delivery Service Implementation in Academic Libraries "Erik Mitchell" and "Cristina Yu" 32. We Deliver! Randall Express Delivery Service "Madeleine Bombeld" 33. Delivering Library Services to Users: A Case Study of the Sooner Xpress Service at the University of Oklahoma "Molly Murphy", "Shelly Franklin", and "Ann Raia" 34. Document Delivery to a Cast of Thousands: Free Article Delivery Service at Indiana University "Sherri Michaels" 35. Access the Web "June L. Power"

About the Author

Lori L. Driscoll has been Associate University Librarian and Chair of Access Services at the University of Florida Smathers Libraries since November of 2001. She has been a presenter and panellist on topics related to library technology and copyright at a variety of national conferences in addition to publishing articles of interest to the field of Access Services. W. Bede Mitchell has served as Dean of the Library and University Librarian at Georgia Southern University since August of 1999. He served as the 2007-2008 president of the Library Administration and Management Association.

Reviews

'This is a facinating book for any librarian. It embodies a sense of change that is paradigm for any library that is not stagnating; it offers a feast of innovative ideas that have been implemented and evaluated; it is fresh with energy and enthusiasm' -- The Australian Library Journal

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