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Best Practices in Business Technology Management
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Table of Contents

Perspectives The 5 x 7 Business Technology Strategy Revisiting the "IT Doesn't Matter" Argument Ten Things IT Should Tell Management Ten "New Rules" for IT Ten Questions for Everyone Still Too Many Dollars Preparing for the Tsunami IT's All about Processes Does Any of This Sound Familiar? Markets, Pills, and Timing That Was Then, This Is Now Trends That (Really) Matter What They're Doing Business Technology Trends to Worry About Collaborate/Integrate: What to Do about Business Technology Strategy, Anyone? Organization Five Flavors of Alignment Cost versus Profit Centers Should Boards of Directors Govern Technology? Just Enough Organization Tuning-Up the Business Technology Organization Would You Survive an Alignment Audit? You Report to Who? Who's Minding the Technology Store? Five Hours to Influence Grading Industry Cultures Whatever Happened to Mentoring, Meritocracies, and Sabbaticals? Has Anyone Been to Nordstrom's? Do You Have a CTMO? Another Audit The Whole Context and Nothing but the (Whole) Context What Kind of Technology Center Are You, Really? Who's in Control? Discipline Making Money with IT: Three Ideas for Revenue Generation A Little Exercise Goes a Long Way: Internal Focus Group Problem Of PMOs, VMOs, and XMOs: Why So Many Management Offices? People Time for New Skills: People Readiness for the Second Digital Feel My Pain IT Begins in the Classroom Decision-Making Discipline: An Executive Course on Multicriteria Theory versus Practice: Who Owns IT Education and Training? Tweaking Business Technology Leadership: What Academia Can How's the Team Doing? An Unbalanced Scorecard Three Brands for the Millennium Can We Handle the Truth? The Real Truth Do You Speak Business? Leadership, Likability, and Life Politics, Culture, and You Consultants in the Hen House Acquisition and Measurement Many Happy Returns Sourcing, Sourcing Everywhere Concepts to Clusters: The Real Technology Chasm Vendors, Vendors Everywhere ... Who's the Fairest of Them All? Three Reasons More Outsourcing Is Inevitable Squeezing Willing-and Not-So-Willing-Vendors Guerilla Budgeting Dissenting Opinions about Outsourcing Selling Tough Projects What's Your Core IT Competency? Really? Who Pays for All This Stuff? Who's Measuring All This Stuff? Security Solutions Outsourcing: It's Time Project Management-Yes, Again ... What to Do? Triangulating on Requirements Sourcing the Sources: Who Does What Today? Who Wins Tomorrow? Strategy, Applications, and Architecture Sourcing: Where There Are Advanced Vendor Management: A Graduate Course in the Project Management Rigor (or Rigor Mortis) Operational Effectiveness Thin Is Beautiful Vinfrastructure Another Look at Open Source Software Commodities: Where Premiums Meet Payments Who Needs PCs? Where Does Software Come From? Everyone to the Woodshed What You Need to Know about Pervasive Analytical Computing Ten Things You Can Do Tomorrow to Improve Biz/IT Convergence Killer Apps Communications Data's Still King Don't Forget the Plumbing Standards Now or (Lots of) Cash Later Should You Buy or Rent? Don't Crack the Box Data Information and Decision Making: Platforms, Analysis, and Open Source Software Redux Strategic Effectiveness Appropriate CRM Web 2.0 and the Enterprise Thinking about Web 2.0: The Right Questions for the Right Impact The Reality of New It's the Data, Stupid They Know What We Like-And Where We Are! Back to the Future: Herding 3,000 Cats through a Worm Hole The Consumer's Internet: Thin Clients and Fat Hosts for Everyone Commercializing Information Technology: A Four-Step Methodology Business Intelligence in the Early Twenty-First Century: Models and Master Data Management for Business Intelligence and Customer Strategies and Tactics around "New": Time for a Reality Check Profiling Your Strategic Technology Alliances Epilogue Index

About the Author

Villanova University, Pennsylvania, USA

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