Part: 1 Introduction

Foreword

Part 2: Organization & Human Resources Development Case Studies

The Broad Band of Organization Development & Change: An Introduction 3

The Field of Leadership Development: An Introduction 185

Recruitment and Retention: An Introduction 298

Performance Management: An Introduction 393

Coaching And Mentoring: New Twists, Old Theme - An Introduction 438

Part: 3 Conclusion

Research: OD/HRD Trends And Findings 521

Endnotes 532

About Linkage, Inc. 533

About the Editors 535

Index 537

How to Use the CD-ROM 549

About the Author

Louis Carter is a best practices consultant and director of products at Linkage, Inc. specializing in programs that integrate action learning, leadership development, and other organizational development theories. He has spoken at major international and domestic conferences on the subject of best practices in organization development and experiential/actionable learning.

David Giber is vice president of consulting services for Linkage, Inc. He is a leading expert in designing and implementing integrated leadership development. For more than fifteen years he has served at the director level for a wide variety of domestic and global organizations.

Marshall Goldsmith is the founder of Keilty, Goldsmith & Company and one of the world's foremost authorities in helping leaders achieve positive, measurable change in behavior. Goldsmith has been ranked in The Wall Street Journal as one of the "Top 10" consultants in the field of executive development.

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Table of Contents

About the Author