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Introduction: Why Every Employee Needs Conflict Resolution Training; How to Use this Book; Part 1. Communication; Part 2. Diversity; Part 3. Trust; Part 4. Perspective; Part 5. Emotional Intelligence; Part 6. Collaboration
About the Author Mary Scannell (Tempe, Arizona) is the founder of bizteamtools.com, and is co-author of the The Big Book of Team-Motivating Games.