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Home » Books » Business » Training » General

The Big Book of Conflict Resolution Games

Quick, Effective Activities to Improve Communication, Trust and Empathy (Big Book Series)

By Mary Scannell

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Format: Paperback, 240 pages
Other Information: Illustrated
Published In: United States, 10 May 2010
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas-before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict-and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Table of Contents

Introduction: Why Every Employee Needs Conflict Resolution Training; How to Use this Book; Part 1. Communication; Part 2. Diversity; Part 3. Trust; Part 4. Perspective; Part 5. Emotional Intelligence; Part 6. Collaboration

About the Author

About the Author Mary Scannell (Tempe, Arizona) is the founder of bizteamtools.com, and is co-author of the The Big Book of Team-Motivating Games.

EAN: 9780071742245
ISBN: 0071742247
Publisher: McGraw-Hill Professional
Dimensions: 23.4 x 19.1 x 1.3 centimetres (0.41 kg)
Age Range: 15+ years
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