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INTRODUCTION 1 FLIPPING THE BRAND Products -> Meaning Selling -> Enrolling Company identity -> Customer identity Transactions -> Relationships Buyer beware -> Seller beware Tangible -> Immaterial Better products -> Better customers Customer segments -> Customer tribes Brands -> Movements 2 LEADING THE TRIBE Authority -> Authenticity Punishment -> Protection Captive audience -> Engaged participants Customer base -> Fan base Competing -> Differentiating Features -> Experience Story telling -> Story making Cost-based pricing -> Relationship pricing Static brands -> Liquid brands 3 FLIPPING THE CULTURE Value protection -> Value creation Monolithic planning -> Fluid planning Investor rhythms -> Customer rhythms Rigid hierarchies -> Flexible roles Insularity -> Inclusiveness Conformity -> Troublemaking Rivalry -> Collaboration Generic skills -> Branded skills Analysis -> Action 4 DESIGNING THE WAY FORWARD Deciding the future -> Designing the future Grand schemes -> Cheap experiments Certainty -> Empathy Linear process -> Swarming Assumptions -> Testing Compromise -> Common ground Over-choice -> Simplicity Logic -> Magic Satisfaction -> Empowerment THE FLIP CHART RECOMMENDED READING ABOUT THE AUTHOR INDEX
Marty Neumeier is an author, designer, and business adviser. His previous "whiteboard" books includes The Brand Gap, widely considered the foundation of modern brand-building; ZAG, named one of the "top hundred business books of all time" for its insights into brand strategy; The Designful Company, a guide to building a culture of nonstop innovation; and The 46 Rules of Genius, which lays out a universal map to innovation mastery. In 1996, Neumeier founded Critique magazine, the first journal about design thinking. He has worked closely with innovative companies such as Apple, Netscape, Sun Microsystems, Adobe, Google, and Twitter to help advance their brands and cultures. Today he serves as Director of Transformation for Liquid Agency in Silicon Valley, and travels extensively as a workshop leader and speaker on the topics of innovation, brand, and design.
"Marty Neumeier does it again: with his finger firmly on the future of branding, he shreds conventional marketing wisdom. Read this book!"-NIRAJ DAWAR, author of Tilt, professor at the Ivey Business School "The Brand Flip will absolutely be the new bible for branding. It goes immediately onto my list of the top books I've ever read."-JOHN SPENCE, AUTHOR OF AWESOMELY SIMPLE AND "TOP 100 BUSINESS THOUGHT LEADER" "An exhilarating dive into the big new truth: companies don't make brands, customers do."-ROBERT JONES, STRATEGIST AT WOLFF OLINS AND PROFESSOR AT UNIVERSITY OF EAST ANGLIA "Timeless marketing wisdom applied to a tricky future."-ROGER MARTIN, MANAGEMENT THINKER, AUTHOR OF THE DESIGN OF BUSINESS "Marty Neumeier is a master storyteller, making this powerful book as enjoyable to read as it is illuminating. The psychology of consumers has fundamentally changed over the last decade. Marty takes the 'daunting' out of the daunting task of adapting to this change."-KIT YARROW, PH.D, CONSUMER PSYCHOLOGIST AND AUTHOR OF DECODING THE CONSUMER MIND Insight! Marty Neumeier brings incisive clarity to that disorienting encounter between real people, societal change, and business strategy. Just flip!-RIC GREFE, EXECUTIVE DIRECTOR OF AIGA, THE PROFESSIONAL ASSOCIATION FOR DESIGN "Marty Neumeier brilliantly groks how changes in the 'human capital' of customers can transform the brand equity of products and services. THE BRAND FLIP is the investment manual for marketers who want to make that human capital even more valuable."-MICHAEL SCHRAGE, AUTHOR OF WHO DO YOU WANT YOUR CUSTOMERS TO BECOME? "Get smart: Read THE BRAND FLIP and learn a) why customers want to take over your brand, and b) how to help them do it."-GREG PETROFF, CHIEF EXPERIENCE OFFICER AT GE