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Preface vii PART 1: The Perils of Traditional Management 1 Fads, Fantasies, and Fixes 3 2 Management by Common Sense Is Not Management at All 13 3 Louder, Longer, Meaner 21 PART 2: The Astonishing Power of Positive Reinforcement 4 Behavior Is a Function of Its Consequences 31 5 The ABCs of Performance Management 41 6 The High Price of Negative Reinforcement 49 7 Capturing Discretionary Effort Through Positive Reinforcement 63 8 Decreasing Behavior-Intentionally or Otherwise 75 9 Effective Delivery of Reinforcement 83 PART 3: The Scientific Approach to Leadership 10 Pinpointing 97 11 The Effective Use of Measurement 109 12 Performance Feedback 121 13 A Model for Problem Solving 129 PART 4: Turning Good Intentions into High Performance 14 Goal Setting to Shape Behavior 139 15 The Four R's of Effective Management Recognition, Reward, Reinforcement, and Relationships 149 16 Compensation and Performance Appraisal 167 17 Employee Engagement It's Not About the Employees 181 18 Technology and Behavior 191 19 Getting Smarter Quicker 203 20 Performance Management The Executive Function 215 Epilogue 225 References 231 Index 235
Aubrey C. Daniels, Ph.D. founder and CEO of Audrey Daniels & Associates, Inc. (Atlanta, GA). is a pioneer in introducing the principles of behavioral psychology to the workplace. Internationally recognized as an author, speaker, and expert in behavior-based technologies, Dr. Daniels advises Fortune 500 companies on management and human performance issues.