COVID-19 Response at

Read what we're doing...

Business Coaching & Mentoring for Dummies


Product Description
Product Details

Table of Contents

Introduction 1 About This Book 1 Foolish Assumptions 2 Icons Used in This Book 3 Beyond the Book 4 Where to Go from Here 4 Part 1: Getting Started with Business Coaching and Mentoring 5 Chapter 1: Navigating the World of Coaching and Mentoring 7 Spotlighting the Business Benefits of Coaching and Mentoring 8 Defining Coaching and Mentoring 9 Coaching is the art of co-creation 9 Mentoring is the art of imparting wise counsel 11 Distinguishing coaching and mentoring from therapy 11 Distinguishing Business Coaching from Other Types of Coaching 14 Business coaching requires an understanding of business 14 Coaching leaders to be difference-makers 15 Equipping Yourself to Help Other People in the Business Context 18 Choosing a coach or mentor 20 Becoming a business coach or mentor 21 Being on the Other Side as Coachee or Mentee 22 Understanding Professional Requirements 23 Chapter 2: Making the Case for Coaching and Mentoring 27 Taking the Role of Educator 28 Valuing Third-Party Observation in Business 29 Showing that the coach's perspective matters 29 Knowing how perspective feeds into change 30 Understanding construal-level theory 30 Leading a client to the light-bulb moment 34 Identifying the Client's Return on Investment 34 Selling the benefits 35 Doing a cost-benefits analysis 36 Measuring and monetizing 38 Measuring the hidden benefits clients can't see 38 Investing now for a future return 40 Stretching the Budget 41 Adding Value by Training Leaders in Coaching and Mentoring Skills 42 Chapter 3: Developing the Skills and Knowledge Base of a Coach and Mentor 45 The Differences between Coaching and Mentoring 46 The coaching skillset 46 The mentoring mind-set 47 Coaching and Mentoring Skills 48 Being present for a session 48 Active listening 48 Why coaching is rarely about the first issue in the conversation 49 Doing your homework and developing relevant business knowledge 50 Structuring a Client Session 52 Getting into the right frame of mind 52 Contracting creates relationship clarity 52 The contracting session 53 Creating the right environment 54 Knowing your limitations 55 Using Models in Coaching and Mentoring 57 The CLEAR model 57 Solution-focused coaching model 60 A model for mentoring 61 Developing flexibility in utilizing models and tools 64 Working in Particular Circumstances 64 Coaching and mentoring via telephone, web, and email 64 Cross-cultural and multicultural work 67 Chapter 4: Assessing Clients' Needs before Coaching 69 Creating Programs to Deliver Coaching and Mentoring in Organizations 70 Figuring out what the organization wants and what the organization needs 70 Working with talent management and succession planning 76 Supporting coaches and mentors 77 Coaching Wannabe Business Owners and Startups 78 Helping startups see the value of coaching 78 Looking at areas for focus 79 Guiding the jack-of-all-trades and master of one 80 Helping the Family-Owned Business Survive and Thrive 82 Knowing where your support is most helpful 82 Evolving the legacy 83 Keeping business professional 84 Developing "Intrapreneurs" within Organizations 85 Creating the space to innovate 86 Turning the catalyst of an idea into reality 87 Working with the Socially Oriented Business 88 Knowing types and makeups 88 Identifying the challenges for the business 89 Part 2: Developing the Business Leader's Mind-Set 91 Chapter 5: Managing the Inner World of Thoughts and Emotions 93 Understanding How Humans Think 94 We are what we think 95 We become what we practice 96 Choosing the Most Appropriate State in the Moment 97 Noticing the effects of a negative emotional state 97 Looking at the State Behavioral Model 99 Working with the four F's of flight or fight 100 Knowing that breathing is a better choice than not 102 Looking downright depressed is a dismal choice 104 If things aren't looking up, looking up helps 105 Changing Internal Self-Talk 106 Understanding that it's not what you say, it's the way you say it 107 Making the ridiculous sound ridiculous 109 Being kinder and nicer matters 110 Making Mind Pictures That Matter 111 Getting distance from the situation 112 Focusing on this not that 114 Changing the Internal World by External Means 116 Identifying when therapy is the answer 116 Using mindfulness, meditation, and the mysterious to support business 118 Chapter 6: Helping Leaders Recognize Why "I Did It My Way" Isn't the Best Epitaph 121 Recognizing That Inflexibility Sometimes Leads to Extinction 122 Knowing that process and product innovation require adaptive leadership 123 Checking risk appetite to temper or grow ambition 124 Being Willing to Ask for Help When Out of Your Depth 126 Deploying the Right Thinking to the Right Problem 129 Thinking purposefully 130 Exercising your thinking 131 Seeking certainty when ambiguity may create something wonderful 133 Developing Alternative Perspectives 133 Considering leadership styles 133 Applying leadership gifts in business 135 Chapter 7: Coaching Clients through Their Blind Spots 139 Preframing the Coaching Conversation 140 Breaking Down Common Barriers 141 Working on willingness to learn 142 Pushing beyond the comfort zone 142 Identifying the enemies of learning 144 Dealing with Roles and Perceptions That Contribute to Blindness 146 Repositioning the ego state 146 Grounding eccentricity 149 Distancing empathy 150 Defusing Dramas That Impede Clear Vision 151 Moving beyond reactive thinking 152 Giving up the dramatic roles 153 Dealing with learned helplessness154 Finding the meaning in fear 156 Shining a Light on Incongruency 158 Part 3: Coaching and Mentoring to Get a Business on the Right Track 161 Chapter 8: Telling a Compelling Story in Business 163 Understanding the Value of the Business Story 164 Recognizing how a business conveys its story 164 Knowing which stories a business tells 166 Seeing who responds to stories 166 Helping the Client Create the Basic Story 169 Guiding the client through an exploratory exercise 169 Knowing that "it's the way you tell it" 170 Distinguishing Fact from Opinion 174 Thinking in terms of maps of reality 175 Asking good-quality questions 176 Weeding out deletions, distortions, and generalizations 178 Playing master sleuth to separate opinion and reality 182 Giving Feedback on the Business Story 184 Chapter 9: Helping Clients to Assess Their Own Businesses Objectively 187 Testing the Foundations of the Business 188 Applying Strategic Thinking 188 Making the Complicated Simple 192 Using a framework to walk around the business 192 Working in plain lens spectacles 193 Determining Where the Best Mentoring Work Begins and Ends 197 Developing Trust and Honest Appraisal through Feedback 198 Encouraging clients to be open to regular feedback 198 Using feedback to feed forward 199 Learning from the Spectacular Success of Others 199 Mentoring inside a Small Organization 200 Chapter 10: Developing Vision, Mission, and Values 203 Aligning Who You Are with the Business You're In 203 Revealing What's Really Important 204 Defining the how and why of your business 204 Stopping your history from holding you back 206 Checking your locus of control 206 Getting clear on what you value and what you want 208 Helping a Business Create Operating Values 211 Coaching business leaders to identify values 212 Fleshing out values statements 214 Designing an Inspiring Vision with the Logical Levels Model 216 Identifying the six levels 217 Using the Logical Levels model 219 Reverse engineering the future 221 Communicating the Vision 222 Examples of Mission and Vision Statements 222 International Federation of the Red Cross 222 Fusion Optix 223 JPMorgan Chase & Co 223 Chapter 11: Transforming Visions into Workable Plans 225 Creating a Plan Fit for Purpose 226 Planning mind-set rules 227 Exploring options 228 Revealing what may stop or derail the plan 234 Gaining honest commitment and buy-in 237 Pinpointing when now is the right time 238 Resourcing the Plan 238 Packing the luggage for the journey 239 Knowing the route and moving in the right direction 242 Scheduling when to rest and refuel 243 Actioning and Reviewing the Plan 244 Gathering feedback and feeding forward 244 Checking that the plan is on track 245 Knowing when quitting is good 245 Acknowledging a job well done 247 Chapter 12: Mentoring for Personal Success and Empowering Leadership 249 Being a Great Leadership Mentor 250 Challenging the Delusions of What It Means to Be Successful 251 Success and culture 252 Success isn't a destination 253 Exploring the True Nature of Success 253 Dealing with the "I Should" Traps of Success 255 Why look at limiting beliefs in mentoring? 256 Finding a strategy for examining and eliminating limiting beliefs 258 Identifying the Common Qualities of Great Leaders 261 Looking and behaving like a leader 262 Adapting your style to create followers 264 Allowing Others to Lead While You Follow 266 Enabling leadership across generations 266 Mentoring Millennial leaders 267 Part 4: Creating a Successful Business Identity with the Support of a Coach 269 Chapter 13: Developing the Brand of You 271 Enter Personal Branding 271 Defining How Brands Work When They Work Well 273 Building a Brand on Purpose 275 Defining your purpose 275 Keeping the business intact and your values on track 277 Looking in the Mirror of Self-Critique 279 Cultivating the qualities of brand excellence 280 Stepping into a brand-new you 281 Presenting Yourself with Style and Substance 282 Recognizing When Incongruence Strikes 283 Valuing What You Have to Offer 284 Realizing your value 284 Following a six-step model 286 Positioning your brand 287 Adjusting your financial thermostat 288 Promoting Yourself with Shameless Humility 290 Lighting Up the Room When You Walk In, Not When You Walk Out 291 Leaving a Legacy Footprint 292 Chapter 14: Developing Relationships at All Levels 295 Establishing a Successful Relationship with Yourself 295 Establishing the Baseline 296 Step 1: Gathering the personal map 296 Step 2: Identifying high points and low points 297 Step 3: Discovering desired improvement 298 Working on Yourself 298 Being authentic 299 Staying in the game 299 Starting strong and avoiding needy 300 Maintaining Client Relationships 302 Checking commitment and desire 303 Case example of how to check for commitment to goals 303 Managing Stakeholder and Sponsor Relationships 306 Managing stakeholder relationships 306 Communicating in triangular situations 309 Sponsoring a coaching intervention 310 Building Synergistic Collaboration 310 Creating synergy and serial entrepreneurship 311 Growing wiser and creating value 311 Networking Is a Deposit in the Karmic Bank 312 Building Trust and Rebuilding Broken Trust 315 Developing trust at the level of the organization 315 Resolving conflict and avoiding mutually assured destruction 317 Having the Courage to Let Go 318 Chapter 15: Coaching to Help Business Engage, Inform, and Influence 321 Understanding the Importance of Effective Communication 322 Communicating Quicker than the Speed of Conscious Thought 323 Understanding Why People Say Yes 325 If You Have the Need to Influence, You Get to Do All the Work 327 Navigating the Political Landscape 327 Ethically Influencing and Persuading for Results 330 It Takes Two to Influence 331 Paying attention 331 Listening actively 332 Building rapport 335 Choosing words that could, should, might make a difference 340 If You Aren't Getting the Desired Results, Change Your Communication 342 Part 5: The Part of Tens 347 Chapter 16: Ten Online Resources to Boost Coaching and Mentoring Effectiveness 349 Steve Crabb 349 Business Reading Lists 350 iTunes U 350 YouTube 351 Podcasts 352 Blogs 352 TED Talks 353 Twitter 353 Facebook 354 Videos Tied to This Book 355 Chapter 17: Ten Tips for Leaders Who Coach or Mentor People in Business 357 Develop Talent in Those You Lead 358 Sell More than Tell 359 Name the Elephant before Eating It 360 Get Good at Asking Questions 361 Speak in Specifics and Mind Your Language 361 Recognize the Value of Slowing Down or Shutting Up 363 Appreciate Differences to Be a Difference Maker 364 Create the Optimum Conditions to Coach at a Distance 364 Support Your People during Change 366 Educate Yourself about the Business 367 Chapter 18: Ten Tips for Business Leaders Hiring a Business Coach 369 Be Clear about Where You Want to End Up 370 Be Willing to Be Wrong 370 Seek Out a Different Point of View 371 Lay the Groundwork 371 Focus on Substance over Style 371 Find the Best Fit for Your Business 372 Get Stakeholder Participation 373 Avoid One-Size-Fits-All Coaching 373 Manage Your Expectations 374 Dot Your I's and Cross Your T's 374 Chapter 19: Ten Questions to Keep a Business on Track 375 What Would We Create If Anything Was Possible? 376 Why Are We Doing This? 377 What Would Richard Branson Do? 378 What's a Better Way? 378 Are We Still the Right People to Be Doing This? 379 Are We Busy Being Busy? 379 What Can We Do to Optimize or Streamline? 380 Are We Going in the Right Direction? 381 What Do We Need to Stop Doing? 381 Are We All Still on the Same Page? 382 Index 383

About the Author

Marie Taylor worked across the spectrum of business in private and nonprofit organizations delivering a range of leadership training and behavioral training. Steve Crabb is a Licensed Master Trainer of NLP and a Master Transformative Coach who has helped to train and coach more than 30,000 people.

Ask a Question About this Product More...
Write your question below:
How Fishpond Works
Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 25 million products that we sell. We do our best every day to make Fishpond an awesome place for customers to shop and get what they want — all at the best prices online.
Webmasters, Bloggers & Website Owners
You can earn a 5% commission by selling Business Coaching & Mentoring for Dummies on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep! You should start right now!
Authors / Publishers
Are you the Author or Publisher of a book? Or the manufacturer of one of the millions of products that we sell. You can improve sales and grow your revenue by submitting additional information on this title. The better the information we have about a product, the more we will sell!
Item ships from and is sold by Fishpond Retail Limited.
Back to top