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The Business Communication Handbook


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Table of Contents

Part One - Workplace Communication 1. Communication in today's workplace 2. Interpersonal skills 3. Organise workplace information 4. Develop personal and work priorities 5. Presentations and public speaking 6. Monitor a safe workplace Part Two - Workplace Relations 7. Effective workplace relationships 8. Negotiation and conflict management 9. Promote and ensure team effectiveness 10. Provide leadership 11. Deliver and monitor service to customers 12. Manage quality customer service 13. Organise and manage meetings Part Three - Workplace Documents 14. Analyse and present research information 15. Business writing 16. Writing business letters 17. Writing emails, memos and short reports 18. Writing long reports 19. Writing technical documents 20. Visual communication - illustrating information and data with graphics Part Four - Career Development 21. Job-seeking skills

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