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Business Communication for the Global Age


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Table of Contents

Part A: Core Communication Concepts
1. Interpersonal Communication
2. Nonverbal Communication
3. Intercultural Communication
Part B: Communication Contexts
4. Organisational Communication
5. Communication in Groups
6. Communication and International and Cultural Leadership
7. Negotiation
8. Communication online
Part C: Communicating with audiences
9. Language, Culture and Communication
10. Discourse Communities and Frameworks
11. Preparing to Communicate with Audiences
12. Communication in Writing
13. Communicating Orally
Part D: Online Chapters
14. Doing Good Business with Australian Indigenous People
15. Communication and Spiritual Diversity
16. Intergenerational Communication in Organisations

About the Author

Dr Joanna Crossman is a Coordinator of a major course in Business Communications delivered in multiple settings both transnationally and locally at the University of South Australia. Her research is concerned with transnational learning; international education; international and cultural leadership; learning and work; innovative assessment and subjective aspects of learning, such as spiritual, emotional and relationship issues. Joanna has lived and worked as a lecturer and educational manager in a career spanning nearly 30 years in the UK, Norway, Malaysia, the UAE and Australia. She now chairs the International Education in Business Research Group in the Division of Business at the University of South Australia. Joanna is also a co-author on Communication Skills for Students, a workbook-style business skills book. Sarbari Bordia, BA, MA, M.Ed, PhD, is a Senior Lecturer at the School of Management, Marketing and International Business at the Australian National University. Sarbari conducts research in the areas of multi-lingual corporate communication, cross-cultural management and management education. Sarbari currently teaches cross-cultural management, with her prior teaching experiences including teaching on- and off-shore courses on business communication and negotiation at the University of South Australia. Sarbari has also garnered experience Teaching English as a Second Language in both the US and Australia. Colleen Mills, Dip Teaching, B.Ed., B.Sc, M.Ed(Distinction), Ph.D. is an Associate Professor of Management and Coordinator of the MGMT Honours Program at the University of Canterbury. Colleen's research interests focus on organisational communication and sensemaking during periods of change and development. Her two most recent research studies have examined business startup narratives in the New Zealand fashion industry and how employees make sense of change communication during CEO (Chief Executive Officer) succession processes. Colleen is also a Past-President and current Executive member of the Australian and New Zealand Communication Association and a long standing member of the National Communication Association (of USA). She has published extensively in journals such as the Journal of Business Communication (JBC), Journal of Managerial Psychology (JMP), Australian Journal of Communication (AJC), Communication Journal of New Zealand (CJNZ), International Journal of Entrepreneurial Behaviour and Research (IJEBR) and Group and Organization Management (GOM). Colleen also reviews for various academic journals and is a member of the Editorial Boards of the Australian Journal of Communication and the Communication Journal of New Zealand.

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