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Business Intelligence Success Factors


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Table of Contents

About the Contributors xi Preface xvii Acknowledgments xix Part One The Landscape 1 Chapter 1 The Evolving Business Landscape 3 Navigating Uncharted Waters 5 Shifting from Reactive to Proactive 7 Strategies for Capturing Value 8 Motivation for Change 11 The Evolving Organization 18 chapter 2 Models from Science and Nature 21 Quantum Physics 21 Evolutionary Biology and Living Systems 26 Complexity Science and Chaos 31 Systems Theory and Systems Thinking 37 Part Two The Success Factors 41 Chapter 3 Effective Communication 43 Benefits of Effective Communication 43 Principles of Communication 45 Communication in a High-Tech Economy 47 Nonverbal Communication 49 Theory of Relational Coordination 53 Principles of Dialogue 55 Art of Listening 58 Storytelling 60 Chapter 4 Collaboration 65 Collaborating for the Future 65 Creating a Collaborative Culture 67 Building Collaborative Teams 72 Value of Trust 75 Collaborative Technologies 81 Collaboration in Action: A Case Study 86 Chapter 5 Innovation 91 Creativity 92 Innovation in the Marketplace 100 Tips from the Field 103 Chapter 6 Adaptability 109 The Shifting Paradigm 109 Traditional Methods 110 The New Paradigm 111 Models for Adaptive Organizations 114 Leveraging Chaos in Organizations 115 Conflict Resolution: A Living Systems Approach 121 The Learning Organization 123 A New Global Organization 126 Chapter 7 Leadership 129 The Conscious Leader 129 Social Intelligence 130 Paradox of Empowerment 133 10 Principles for Leading a Dynamic Organization 134 Tapping Organizational Wisdom 146 Part Three Models and Practices 159 Chapter 8 Systems Thinking 161 Basics of Systems Thinking 161 Systems View of Business Analytics 163 Chapter 9 Holacracy 191 Evolving the Organization 191 Introducing Holacracy 195 Organizational Structure 197 Organizational Control 205 Core Practices 216 Shared Language and Meaning 221 Part Four Beyond Our Corporate Borders 223 Chapter 10 Possibilities 225 Holacracy in the World 226 Edgewalkers 233 Organizations on Purpose 237 Bottom Line 252 Appendix A: Resources 255 Appendix B: Suggested Reading 263 About the Author 273 Index 275

About the Author

OLIVIA PARR RUD is the President and founder of OLIVIAGroup, a consulting firm that helps companies maximize business potential. Through OLIVIAGroup, she works with organizations to fully leverage the power of Business Intelligence by offering organizational alignment assessments, leadership development and skill building in the areas of communication, innovation, and adaptability. Her organizational consulting is offered in partnership with leading experts in the areas of leadership development, personal development, and organizational alignment.

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