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Foreword xiii Preface xvii Acknowledgments xxi Part One: The Foundation.1 Chapter 1: A History of How We Got to Cloud Computing 3 The Rise of Cloud Computing 4 Conclusion 19 Notes 21 Chapter 2: Characteristics and Service Models 23 Introductory Concepts 24 A Cloud Implementation 29 Defining Cloud Computing 30 Conclusion 44 Notes 44 Chapter 3: Deployment Models 47 Important Considerations 49 Public and Private Clouds 54 Examples of Cloud Computing 55 Private Clouds in Context 60 Hybrid Clouds 63 Community Clouds 65 Conclusion 66 Notes 67 Part Two: Cloud Economics 69 Chapter 4: Strategic Measurement: TCO, ROI, OPEX/CAPEX 71 Total Cost of Ownership 72 Financial Measurements 76 Conclusion 85 Notes 87 Chapter 5: Cloud Adoption: Are Your Organization and Its Stakeholders Ready to Adopt Cloud Computing? 89 Regulatory Influence 90 The Effects on Your Organization 91 The Effects on External Stakeholders 103 Conclusion 105 Notes 106 Chapter 6: Service Level Agreements 107 The Traditional or Typical Telecom SLA QOS 108 Introducing the Cloud SLA 109 SLA Types 110 Cloud Use Cases 110 SLA by Type of Service and Deployment 113 Anatomy of a Standardized SLA 113 Negotiating the Cloud SLA 116 Conclusion 125 Notes 126 Part Three: Business Intelligence and the Cloud.127 Chapter 7: Business Intelligence: The Interaction of Business Intelligence and Cloud Computing 129 BI Strategy 130 Objectives for a BI Project 132 The Analytics Cycle 134 Conclusion 147 Notes 148 Chapter 8: Big Data s Effects on BI Efforts in the Cloud 149 Defining Big Data 151 Managing Big Data 158 Conclusion 168 Notes 169 Chapter 9: Mobile Computing Intersection: The Intersection of Mobile, Cloud, Big Data, and Business Intelligence 171 Defining Mobile Computing 174 Mobile in the Enterprise 175 Mobile and the Consumer Experience 186 Conclusion 187 Notes 187 Conclusion 189 Glossary 193 About the Author 207 Index 209
MICHAEL S. GENDRON, PhD, is a Professor at Central Connecticut State University and an IT strategy consultant. He speaks regularly at academic and professorial conferences globally, blogs about current IT topics at http://www.allanalytics.com (a SAS Institute affiliate), and is a regular contributor on many technology-related social networking sites.