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The Business-Oriented CIO


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Table of Contents

Preface. Acknowledgements. Part One: The Fundamentals. Chapter 1. In Search of Overhead Heroes. Chapter 2. It Governance. Chapter 3. It Strategy and Planning. Chapter 4. Portfolio Management. Part Two: Learning from the Best. Chapter 5. Customer Management. Chapter 6. Market Intelligence. Chapter 7. Service-Offering Management. Chapter 8. Performance Management. Part Three: Pushing the Envelope. Chapter 9. Organizational Competencies. Chapter 10. In Search of Customer Service. Chapter 11. Local Heroes. Index.

About the Author

George Tillmann is a former Booz Allen Hamilton partner, CIO, and management consultant. He has helped nearly 100 IT organizations worldwide and is the author of more than two dozen articles on information technology management appearing in publications such as CIO, Strategy + Business, Optimize, and Computerworld. He currently splits his time between writing and working as a private consultant.


"Tillman is a former Booz Allen Hamilton Partner, CIO, and management consultant. This is enough to make him well worth a listen. Tillman makes a substantial number of points that serve as food for thought and further exploration. Tillman makes the strong point that IT needs to be keenly aware of where the business is going." (Business2Business Magazine; November 2008)

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