Today's business environment is constantly changing: New customer requirements or products, an evolving competition, new IT solutions like EAI or web services, outsourcing opportunities or changing legal requirements are just a few reasons for this change. Therefore enterprises have to ensure an efficient and effective change management in order to stay competitive and survive on the long term. This is a precondition to achieve and maintain business process excellence.
The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. It shows using case studies from organizations like American Meter, the US Navy, or Amway how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.
Table of Content.- Change Management - Key for Business Process Excellence.- The Change Management Process Implemented at IDS Scheer.- Change Management with ARIS.- Managing Change through Project Management and Process Management.- Information & Communication to Prepare for an ERP Implementation.- Using ARIS to Design the Future Logistics Enterprise.- Process-Centric Approach for ERP Evaluation Using ARIS Methodology in a Midsize Group of Companies.- Change Management - Health Care Reform in Bulgaria.- Slovenian Railways Process Reengineering Project.- Evaluation of Business Processes - Basis for Successfully Changing the Organization of ERA (c) Ltd., a Slovenian Retail Company.- It Pays to be Prepared.- Increasing Process Efficiency at Siemens AG Austria.- Learning Management Processes and Application Architecture for Learning Environments and Virtual Corporate Universities.- Case Studies: Business Information Systems Online/Corporate University.- Epilog: Jazz Improvisation and Management.- Appendix: The Authors.