Table of Contents

1. John Krogstie. Perspectives to Process Modeling.-

Perspectives to Process Modeling.-

2. Matthias Lohrmann and Manfred Reichert. Understanding Business Process Quality.-

Understanding Business Process Quality.-

3. E. Sezenias. Alexandros Farmakis and Giorgos Karagiannis, Evi Diagkou, Michael Glykas.-

A Hollistic Business Performance Measurement Network.-

4. Ozcelick. Do Business Process Reengineering Projects Payoff? Evidence from the

United States.-

Do Business Process Reengineering Projects Payoff? Evidence from the

United States.-

Do Business Process Reengineering Projects Payoff? Evidence from the

United States.-

5. Bandar Alhaqbani, Michael Adams, Colin J. Fidge and Arthur H.M. ter Hofstede. Privacy-

Aware Workflow Management.-

. Privacy-

Aware Workflow Management.-

. Privacy-

Aware Workflow Management.-

6. Apostolia Plakoutsi, Georgia Papadogianni, Michael Glykas. Integrating Human Resource

Management, Process Management and Workflow Concepts and Tools for Holistic Planning

and Monitoring of Business Performance.-

Apostolia Plakoutsi, Georgia Papadogianni, Michael Glykas. Integrating Human Resource

Management, Process Management and Workflow Concepts and Tools for Holistic Planning

and Monitoring of Business Performance.-

Apostolia Plakoutsi, Georgia Papadogianni, Michael Glykas. Integrating Human Resource

Management, Process Management and Workflow Concepts and Tools for Holistic Planning

and Monitoring of Business Performance.-

7. Bela Mutschler and Manfred Reichert. Understanding the Costs of Business Process

Management Technology.-

. Understanding the Costs of Business Process

Management Technology.-

. Understanding the Costs of Business Process

Management Technology.-

8. Effimia Pappa, Michail Giakoumis, Viktoria Voxaki, Michael Glykas. Managing

Organisational Intellectual Capital.-

Effimia Pappa, Michail Giakoumis, Viktoria Voxaki, Michael Glykas. Managing

Organisational Intellectual Capital.-

Effimia Pappa, Michail Giakoumis, Viktoria Voxaki, Michael Glykas. Managing

Organisational Intellectual Capital.-

.-

9. Efthymios Constantinides, Carlota Lorenzo-Romero, Maria-del-Carmen Alarcon-del-Amo.

Social Networking Sites as business tools: A Study of User Behavior.-

10. G. Stakias. M. Psoras and M. Glykas. Fuzzy Cognitive Maps in Social Networks and

Organisational Networking for Business Process Management.-

11. E. Papageorgiou. Review study on Fuzzy Cognitive Maps and their applications during

the last decade.-

Fuzzy Cognitive Maps in Social Networks and

Organisational Networking for Business Process Management.-

11. E. Papageorgiou. Review study on Fuzzy Cognitive Maps and their applications during

the last decade.-

E. Papageorgiou. Review study on Fuzzy Cognitive Maps and their applications during

the last decade.-

Fuzzy Cognitive Maps in Social Networks and

Organisational Networking for Business Process Management.-

11. E. Papageorgiou. Review study on Fuzzy Cognitive Maps and their applications during

the last decade.-

E. Papageorgiou. Review study on Fuzzy Cognitive Maps and their applications during

the last decade.-

E. Papageorgiou. Review study on Fuzzy Cognitive Maps and their applications during

the last decade.-

12. Peter P. Groumpos and Ioannis E. Karagiannis. Mathematical Modelling of Decision

Making Support Systems Using Fuzzy Cognitive Maps.-

. Mathematical Modelling of Decision

Making Support Systems Using Fuzzy Cognitive Maps.-

. MathematicalModelling of Decision

Making Support Systems Using Fuzzy Cognitive Maps.-

13. Michael Glykas. Fuzzy Cognitive Strategic Maps in Business Process Performance

Measurement.-

Fuzzy Cognitive Strategic Maps in Business Process Performance

Measurement.-

Fuzzy Cognitive Strategic Maps in Business Process Performance

Measurement.-

14. Siaw Ming Wong, Jean-Yves Lafaye, Patrice Boursier. Capturing domain-imposed

requirements based on basic research findings.-

, Jean-Yves Lafaye, Patrice Boursier. Capturing domain-imposed

requirements based on basic research findings.-

, Jean-Yves Lafaye, Patrice Boursier. Capturing domain-imposed

requirements based on basic research findings.-

.-

15. Μ. Bevilacqua, F.E. Ciarapica, G. Giacchetta.. BPR methods applied to a manufacturer in

the domotics sector.-

16. Christina Ampantzi, Marianthi Psyllou, Evi Diagkou, Michael Glykas. Managing the SME

Clustering Process Life-cycle.

..

...

..

.. BPR methods applied to a manufacturer in

the domotics sector.-

16. Christina Ampantzi, Marianthi Psyllou, Evi Diagkou, Michael Glykas. Managing the SME

Clustering Process Life-cycle.

..

...

.-

16. Christina Ampantzi, Marianthi Psyllou, Evi Diagkou, Michael Glykas. Managing the SME

Clustering Process Life-cycle.

..

Reviews

From the reviews: "This collection of review and research papers on BPM is part of Springer's 'Studies in Computational Intelligence' series. ... All are well written, in the sense that the authors are deeply immersed in their respective fields, so that even someone familiar with the material will gain new insights and develop a better understanding of the topic. ... Although a typical graduate student can read and understand these papers, my view is that a serious BPM researcher has good reason to seek out this book." (Don Chand, ACM Computing Reviews, March, 2013)