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CCNA Voice 640-461 Official Cert Guide and LiveLessons Bundle

Includes: LiveLessons DVD with more than 8 hours of video instruction The Official Cert Guide for CCNA Voice 640-461 exam preparation A $199 value, this video and book training package gives you comprehensive coverage of CCNA Voice exam topics, providing you with all the assessment, review, and practice tools you need to succeed on the exam. About the LiveLessons DVD: Cisco CCNA Voice 640-461 Lessons is a comprehensive video training package covering the key topics on the CCNA Voice ICOMM 640-461 exam. Expert trainer David Schulz provides you more than 8 hours of hands-on, step-by-step video training to help you develop the knowledge and skills needed to administer a voice network. Through this collection of 6 video training lessons, divided into 19 sub-lessons, you will gain insight into the hands-on configuration and troubleshooting skills needed to deploy and manage VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. These hands-on video lessons cover such important topics as basic voice communications, Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence Server, Cisco Unified Communications Manager Express, Cisco Unity Express, and basic troubleshooting, reports, and administration. Whether you are looking for helpful and current hands-on labs to supplement your study for the CCNA Voice exam or are simply looking to gain a better understanding and proficiency with voice network configuration and troubleshooting tasks, CCNA Voice 640-461 LiveLessons will help you succeed on the CCNA Voice exam and in your daily job as a voice network professional. About the Official Cert Guide book: Trust the best selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. CCNA Voice 640-461 Official Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. "Do I Know This Already?" quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Master Cisco CCNA Voice 640-461 exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks Practice with realistic exam questions on the CD-ROM CCNA Voice 640-461 Official Cert Guide focuses specifically on the objectives for the CCNA Voice ICOMM exam. Senior voice consultants and trainers Jeremy Cioara and Michael Valentine share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. The companion CD-ROM contains a powerful Pearson IT Certification Practice Test engine that enables you to focus on individual topic areas or take a complete, timed exam. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most. Well-regarded for its level of detail, assessment features, comprehensive design scenarios, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time. The official study guide helps you master all the topics on the CCNA Voice exam, including: Voice and data convergence IP phone connections to the LAN infrastructure Cisco Unified Communications Manager Express CUCM Express IP phone configuration and voice productivity features Gateways and trunks Cisco Unity Express Smart Business Communications System UC500 series for voice Pearson IT Certification Practice Test minimum system requirements: Windows XP (SP3), Windows Vista (SP2), or Windows 7; Microsoft .NET Framework 4.0 Client; Pentium class 1GHz processor (or equivalent); 512 MB RAM; 650 MB disc space plus 50 MB for each downloaded practice exam
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Table of Contents

CCNA Voice 640-461 LiveLessons: Lesson 1: Understanding Basic Voice Communications Technology (52 minutes) Lesson 1.1: Traditional Networks Overview (10 minutes) Lesson 1.2: Understanding VoIP Elements and Technology (20 minutes) Lesson 1.3: Elements of Voice Traffic (22 minutes) Lesson 2: Introducing Cisco Unified Communications Manager (103 minutes) Lesson 2.1: Introducing Cisco Unified Communications Manager (20 minutes) Lesson 2.2: Logging into Cisco Unified Communications Manager (36 minutes) Lesson 2.3: Configuring Users in Cisco Unified Communications Manager (21 minutes) Lesson 2.4: Configuring Phones in Cisco Unified Communications Manager (26 minutes) Lesson 3: Understanding Cisco Unity Connection (109 minutes) Lesson 3.1: Introducing Cisco Unity Connection (23 minutes) Lesson 3.2: Logging into Cisco Unity Connection (30 minutes) Lesson 3.3: Configuring Users and Voicemail (36 minutes) Lesson 3.4: Understanding Call Handler Features (20 minutes) Lesson 4: Understanding Cisco Unified Presence Server (80 minutes) Lesson 4.1: Introducing Cosco Unified Presense Server (32 minutes) Lesson 4.2: Using Cisco Unified Personal Communicator (CUPC) (48 minutes) Lesson 5: Understanding Cisco Unified Communications Manager Express (CME) and Unity Express (87 minutes) Lesson 5.1: Introducing Cisco Unified Communications Manager Express (CME) (19 minutes) Lesson 5.2: Configuring Users and Phones in Communications Manager Express (CME) (26 minutes) Lesson 5.3: Introducing Cisco Unity Express (CUE) (20 minutes) Lesson 5.4: Configuring Voice Mail in Cisco Unity Express (CUE) (22 minutes) Lesson 6: Understanding Basic Troubleshooting, Reports, and Administration (68 minutes) Lesson 6.1: Overview of Communications Manager Administrative Tools (51 minutes) Lesson 6.2: Overview of Cisco Unity Connection Administrative Tools (18 minutes) CCNA Voice 640-461 Official Cert Guide: Introduction xxv Part I Voice Perspectives Chapter 1 Traditional Voice Versus Unified Voice 3 "Do I Know This Already?" Quiz 3 Foundation Topics 6 Where It All Began: Analog Connections 6 The Evolution: Digital Connections 9 Moving from Analog to Digital 9 Channel Associated Signaling 11 Common Channel Signaling 12 Understanding the PSTN 13 Pieces of the PSTN 13 Understanding PBX and Key Systems 14 Connections to and Between the PSTN 14 PSTN Numbering Plans 16 The New Yet Not-So-New Frontier: VoIP 17 VoIP: Why It Is a Big Deal for Businesses 17 The Process of Converting Voice to Packets 18 Role of Digital Signal Processors 22 Understanding RTP and RTCP 23 Exam Preparation Tasks 25 Review All the Key Topics 25 Definitions of Key Terms 25 Chapter 2 Understanding the Pieces of Cisco Unified Communications 27 "Do I Know This Already?" Quiz 27 Foundation Topics 30 Did Someone Say Unified? 30 Understanding Cisco Unified Communications Manager Express 31 CME Key Features 32 CME Interaction with Cisco IP Phones 32 A Match Made in Heaven: CME and CUE 35 Understanding Cisco Unified Communications Manager 37 CUCM Key Features 37 CUCM Database Replication and Interacting with Cisco IP Phones 38 Understanding Cisco Unity Connection 41 Cisco Unity Connection Key Features 42 Cisco Unity Connection and CUCM Interaction 43 Understanding Cisco Unified Presence 44 Cisco Unified Personal Communicator 45 Exam Preparation Tasks 46 Review All the Key Topics 46 Definitions of Key Terms 46 Chapter 3 Understanding the Cisco IP Phone Concepts and Registration 49 "Do I Know This Already?" Quiz 49 Foundation Topics 52 Connecting and Powering Cisco IP Phones 52 Cisco Catalyst Switch PoE 54 Powering the IP Phone Using a Power Patch Panel or Coupler 54 Powering the IP Phone with a Power Brick 55 VLAN Concepts and Configuration 55 VLAN Review 55 VLAN Trunking/Tagging 56 Understanding Voice VLANs 58 VLAN Configuration 59 Understanding the Cisco IP Phone Boot Process 61 Configuring a Router-Based DHCP Server 61 Setting the Clock of a Cisco Device with NTP 63 IP Phone Registration 65 Exam Preparation Tasks 67 Review All the Key Topics 67 Definitions of Key Terms 67 Part II Managing Endpoints and End Users Chapter 4 Getting Familiar with CME Administration 69 "Do I Know This Already?" Quiz 69 Foundation Topics 71 Managing CME Using the Command Line 71 Managing CME Using a Graphic User Interface 73 Exam Preparation Tasks 79 Review All the Key Topics 79 Chapter 5 Managing Endpoints and End Users with CME 81 "Do I Know This Already?" Quiz 81 Foundation Topics 84 Ensuring the Foundation 84 Voice VLAN 85 DHCP Services 85 TFTP Services 86 Base CME Configuration 87 Ephone and Ephone-DN-The Keys to Ringing Phones 88 Understanding and Configuring Ephone-DNs 89 Understanding and Configuring Ephones 90 Associating Ephones and Ephone-DNs 92 Adding Directory Numbers, Phones, and Users with CCP 95 Exam Preparation Tasks 102 Review All the Key Topics 102 Chapter 6 Understanding the CME Dial-Plan 105 "Do I Know This Already?" Quiz 105 Foundation Topics 108 Configuring Physical Voice Port Characteristics 108 Configuring Analog Voice Ports 108 Foreign Exchange Station Ports 108 Foreign Exchange Office Ports 111 Configuring Digital Voice Ports 112 Understanding and Configuring Dial Peers 117 Voice Call Legs 118 Configuring POTS Dial Peers 120 Configuring VoIP Dial Peers 124 Using Dial Peer Wildcards 126 Private Line Automatic Ringdown 128 Understanding Router Call Processing and Digit Manipulation 130 Matching Inbound and Outbound Dial Peers 132 Using Digit Manipulation 135 Practical Scenario 1: PSTN Failover Using the prefix Command 136 Practical Scenario 2: Directing Operator Calls to the Receptionist 138 Practical Scenario 3: Specific POTS Lines for Emergency Calls 139 Practical Scenario 4: Using Translation Profiles 141 Using CCP to Configure a CME Dial-Plan 145 Understanding and Implementing CME Class of Restriction 146 Quality of Service 152 Understanding the Enemy 153 Requirements for Voice, Video, and Data Traffic 154 Network Requirements for Voice and Video 154 Network Requirements for Data 154 Using Cisco AutoQoS 155 Exam Preparation Tasks 163 Review All the Key Topics 163 Complete the Tables and Lists from Memory 164 Definitions of Key Terms 164 Part III Handling Calls Chapter 7 Configuring Cisco Unified CME Voice Productivity Features 167 "Do I Know This Already?" Quiz 167 Foundation Topics 171 Configuring a Voice Network Directory 171 Configuring Call Forwarding 175 Forwarding Calls from the IP Phone 175 Forwarding Calls from the CLI 177 Using the call-forward pattern Command to Support H.450.3 177 Configuring Call Transfer 180 Configuring Call Park 181 Configuring Call Pickup 186 Configuring Intercom 189 Configuring Paging 192 Configuring After-Hours Call Blocking 195 Configuring CDRs and Call Accounting 199 Configuring Music on Hold 203 Configuring Single Number Reach 204 Enabling the Flash-Based CME GUI 206 Exam Preparation Tasks 210 Review All the Key Topics 210 Definitions of Key Terms 210 Chapter 8 Administrator and End-User Interfaces 213 "Do I Know This Already?" Quiz 213 Foundation Topics 216 Describe the CUCM GUI and CLI 216 Cisco Unified Communications Manager Administration Interface 216 Cisco Unified Serviceability Administration Interface 217 Cisco Unified Operating System Administration Interface 219 Disaster Recovery System Interface 220 Cisco Unified Reporting Interface 220 CLI 220 User Management in CUCM: Roles and Groups 221 Roles 221 Groups 222 Describe the CUC GUI and CLI 223 Cisco Unity Connection Administration 224 Cisco Unity Connection Serviceability 225 Describe the Cisco Unified Presence Server GUI and CLI 226 Cisco Unified Presence Administration Interface 227 Cisco Unified Presence Serviceability 227 Exam Preparation Tasks 228 Review All the Key Topics 228 Definitions of Key Terms 228 Part IV Telephony Feature Management Chapter 9 Managing Endpoints and End Users in CUCM 231 "Do I Know This Already?" Quiz 231 Foundation Topics 234 Implementing IP Phones in CUCM 234 Special Functions and Services Used by IP Phones 234 NTP 234 CDP 235 DHCP 235 PoE 235 TFTP 235 DNS 235 IP Phone Registration Process 236 SIP Phone Registration Process 236 Preparing CUCM to Support Phones 236 Service Activation 237 DHCP Server Configuration 237 Configuring DHCP in Router IOS 239 IP Phone Configuration Requirements in CUCM 240 Device Pool 240 Device Defaults 242 Softkey Template and Phone Button Template 242 Profiles 243 Describe End Users in CUCM 243 End Users Versus Application Users 243 Credential Policy 244 Features Interacting with User Accounts 244 User Locale 245 Device Association 245 Implementing End Users in CUCM 246 Manual Entry 246 Bulk Import Using BAT 246 LDAP Integration 246 LDAP Synchronization 248 LDAP Authentication 248 LDAP Integration Considerations 248 LDAP Sync Agreements 250 LDAP Sync Mechanism 251 LDAP Custom Filters 251 Configure LDAP Sync 251 Activate DirSync 251 Configure the LDAP System 252 Configure the LDAP Directory 252 Verify LDAP Sync 253 Configuring LDAP Authentication 254 Verify LDAP Authentication 254 Create LDAP Custom Filters 255 Exam Preparation Tasks 256 Review All the Key Topics 256 Chapter 10 Understanding CUCM Dial-Plan Elements and Interactions 259 "Do I Know This Already?" Quiz 259 Foundation Topics 263 CUCM Call Flows 263 Call Flow in CUCM if DNS Is Used 263 Call Flow in CUCM if DNS Is Not Used 263 Centralized Remote Branch Call Flow 265 Centralized Deployment PSTN Backup Call Flow 267 Centralized Deployment Considerations and Limitations 267 PSTN Backup Using CAC 268 Distributed Deployment Call Flow 268 Call-Routing Sources in CUCM 270 Call-Routing Destinations in CUCM 270 Call-Routing Configuration Elements 271 Route Pattern 271 Route List 271 Route Group 272 Gateways and Trunks 272 Call-Routing Behavior 273 Digit Analysis 273 Hunt Groups 274 Class of Control 274 Partition 275 Calling Search Space 275 Interaction of Partitions and Calling Search Spaces 275 Line-Device Configuration 276 Exam Preparation Tasks 277 Review All the Key Topics 277 Part V Voicemail and Presence Solutions Chapter 11 Enabling Telephony Features with CUCM 279 "Do I Know This Already?" Quiz 279 Foundation Topics 282 Describe Extension Mobility in CUCM 282 Enable EM in CUCM 283 Step 1: Activate the EM Service 283 Step 2: Configure EM Service Parameters 283 Step 3: Add the EM Service 284 Step 4: Create Default Device Profiles 285 Step 5a: Create Device Profiles 285 Step 5b: Subscribe Device Profiles to the EM Service 286 Step 6: Associate Users with Device Profiles 287 Step 7a: Enable EM for Phones 288 Step 7b: Subscribe Phones to EM Service 289 Describe Telephony Features in CUCM 290 Call Coverage 290 Call Forward 291 Shared Lines 291 Barge and Privacy 291 Call Pickup 291 Call Hunting 292 Call Park 292 Intercom 293 CUCM Native Presence 293 Presence Architecture 293 Enable Telephony Features in CUCM 294 Enabling Call Coverage 295 Configuring Shared Lines 295 Configuring Barge 295 Configuring Call Pickup 297 Configuring Call Park and Directed Call Park 299 Configuring Call Hunting 301 Configuring Intercom Features 304 Configure CUCM Native Presence 305 Configuring BLF Speed Dials 305 Configuring Presence-Enabled Call Lists 306 Configuring Custom Presence Groups 307 Exam Preparation Tasks 311 Review All the Key Topics 311 Chapter 12 Enabling Mobility Features in CUCM 313 "Do I Know This Already?" Quiz 313 Foundation Topics 316 Understanding CUCM Mobility Features 316 Describe Mobile Connect 316 Unified Mobility Architecture 317 Access Lists 317 Time-of-Day Access 317 Mobile Voice Access 318 Implementing Mobility Features in CUCM 319 Configuring Mobile Connect 319 Step 1: Configure Softkey Templates 319 Step 2: Configure User Accounts for Mobility 319 Step 3: Configure the IP Phone to Support Mobility Features 320 Step 4: Create Remote Destination Profiles 320 Step 5: Add Remote Destinations to Remote Destination Profiles 321 Step 6: Configure Ring Schedules for Each Remote Destination 322 Step 7: Configure Access Lists 322 Step 8: Apply Access Lists 323 Step 9: Configure Service Parameters 325 Configuring MVA 326 Step 1: Activate the MVA Service 327 Step 2: Configure Service Parameters 327 Step 3: Enable MVA for Each User 328 Step 4: Configure the MVA Media Resource 329 Step 5: Configure the MVA VXML Application at the IOS Gateway 329 Exam Preparation Tasks 331 Review All the Key Topics 331 Definition of Key Terms 331 Part VI Voice Network Management and Troubleshooting Chapter 13 Voicemail Integration with Cisco Unity Connection 333 "Do I Know This Already?" Quiz 333 Foundation Topics 336 Describe Cisco Unity Connection 336 Overview of Cisco Unity Connection 336 Single-Site and Multisite Deployment Considerations 336 CUC Integration Overview 337 CUC Integration with CUCM Using SCCP 337 CUC Integration Using SIP 338 CUC Features 338 System Settings 338 Call Handlers 340 Call Routing 340 Direct Routing Rules 341 Forwarded Routing Rules 341 Call Routing Rule Filters 341 Distribution Lists 342 Authentication Rules 342 Dial-Plan 342 Describe Cisco Unity Connection Users and Mailboxes 343 User Templates 343 User Template Basics 343 Password Settings 344 Roles 344 Transfer Rules and Greetings 344 Call Actions 345 Message Settings, Message Actions, and Caller Input 345 TUI Settings 345 CUC End Users 345 Extension and Call Forward Options 345 Voice Messaging with SRST and AAR 346 Voicemail Box 346 Private Distribution Lists 346 Notification Devices 346 User Creation Options 346 CUC Voicemail Boxes 347 Message Aging Policy and Mailbox Quotas 347 Implement Cisco Unity Connection Users and Mailboxes 347 Configure End User Templates 347 User Template Basics 348 Password Settings 349 Roles 350 Message Settings 350 Message Actions 351 Phone Menu 351 Playback Message Settings 352 Notification Devices 354 Configure CUC End Users 355 Manual Process 355 Alternate Extensions and Names 355 Private DLs 357 Importing End Users in to CUC 357 Importing Users from CUCM 358 Importing Users from LDAP 358 Bulk Administration Import of CUC Users 361 Managing the CUC Message Store 362 Mailbox Stores Membership 362 Message Aging Policy 363 Mailbox Quotas 363 Exam Preparation Tasks 365 Review All the Key Topics 365 Definitions of Key Terms 365 Chapter 14 Enabling Cisco Unified Presence Support 367 "Do I Know This Already?" Quiz 367 Foundation Topics 370 Describe Cisco Unified Presence Features 370 Cisco Unified Personal Communicator 370 CUPC Operating Modes 370 Enterprise Instant Messaging 371 Voice Calls 372 Video Calls 372 Integration Support 372 CUPC System Requirements 373 Cisco Unified Client Services Framework 373 Cisco Unified Communications Manager IP Phone Service 373 Cisco IP Phone Messenger 373 Describe Cisco Unified Presence Architecture 374 Integration with Microsoft Office Communications Server 374 Integration with LDAP 374 Integration with Cisco Unity Connection 375 Integration with Conferencing Resources 375 Integration with Calendar Resources 375 Architecture and Call Flow: Softphone Mode 376 Architecture and Call Flow: Deskphone Control Mode 376 Compliance and Persistent Chat 376 CUPS and QoS Considerations 377 Exam Preparation Tasks 379 Review All the Key Topics 379 Definitions of Key Terms 379 Chapter 15 Common CME Management and Troubleshooting Issues 381 "Do I Know This Already?" Quiz 381 Foundation Topics 384 Troubleshooting 384 Troubleshooting Common CME Registration Issues 385 Troubleshooting Dial-Plan and QoS Issues 389 Dial-Plan Issues 389 QoS Issues 392 Exam Preparation Tasks 396 Review All the Key Topics 396 Definitions of Key Terms 396 Chapter 16 Management and Troubleshooting of Cisco Unified Communications Manager 399 "Do I Know This Already?" Quiz 399 Foundation Topics 402 Describe How to Provide End-User Support for Connectivity and Voice Quality Issues 402 Troubleshooting 402 Troubleshooting IP Phone Registration Problems 403 Deleting Unassigned Directory Numbers Using the Route Plan Report 405 Describe CUCM Reports and How They Are Generated 406 Generating Reports 406 Analyzing Reports 407 Understanding CUCM CDR Analysis and Reporting Tool Reports 408 Activate CAR-Related Services 408 Configure CDR Service Parameters 409 CAR Tool Users 410 CDR and CMR Architecture 410 CAR System Parameters 410 Exporting CDR and CMR Records 411 Generating CDR Reports 411 Example Report Generation 412 Generating System Reports 414 Generating Device Reports 415 Describe Cisco Unified RTMT 416 RTMT Interface 416 Monitoring CUCM with RTMT 417 CallManager Summary 417 Gateway Activity 417 Device Search 417 Database Summary 417 Describe the Disaster Recovery System 418 Using the DRS 419 Set Up a Backup Device 419 Create a Scheduled Backup 419 Perform a Restore 420 Exam Preparation Tasks 421 Review All the Key Topics 421 Definitions of Key Terms 421 Chapter 17 Monitoring Cisco Unity Connection 423 "Do I Know This Already?" Quiz 423 Foundation Topics 426 Generating and Accessing Cisco Unity Connection Reports 426 Cisco Unity Connection Serviceability Reports 426 Cisco Unified Serviceability: Serviceability Reports Archive 429 Analyzing Cisco Unity Connection Reports 430 Troubleshooting and Maintenance Operations Using Cisco Unity Connection Reports 433 Reports to Support Routine Maintenance 435 Exam Preparation Tasks 438 Review All the Key Topics 438 Definitions of Key Terms 438 Chapter 18 Final Preparation 441 Tools for Final Preparation 441 Pearson Cert Practice Test Engine and Questions on the CD 441 Install the Software from the CD 441 Activate and Download the Practice Exam 442 Activating Other Exams 442 Premium Edition 442 Cisco Learning Network 443 Chapter-Ending Review Tools 443 Suggested Plan for Final Review/Study 443 Using the Exam Engine 444 Summary 445 Appendix A Answers Appendix 447 Appendix B 640-461 CCNA Voice Exam Updates, Version 1.0 451

About the Author

Jeremy D. Cioara, CCIE No. 11727, is the owner of AdTEC Networks, an IT consulting firm. Jeremy also teaches on topics ranging from Cisco certification to IP Telephony. Jeremy is also the author of books and official curricula. Michael Valentine has 15 years of experience in the IT field, specializing in network design and installation. Currently, he is a Cisco trainer with Skyline Advanced Technology Services and specializes in Cisco Unified Communications, CCNA, and CCNP classes. His accessible, humorous, and effective teaching style has demystified Cisco for hundreds of students since he began teaching in 2002. Mike holds a Bachelor of Arts degree from the University of British Columbia and currently holds CCNA, CCDA, CCNP, CCVP, and CCSI No. 31461 certifications. Mike has developed courseware and labs for Cisco and its training partners. Dave Schulz, CCNP, CCVP, CCSP, CCDP, is a voice technology instructor in voice technology with Skyline Advanced Technology Services. Dave Schulz has over 25 years of experience with various technologies, ranging from routing and switching to security and voice technologies. In addition to teaching voice technologies over the last number years, Dave has been involved with writing and developing courseware and lab manuals for Cisco Unified Communications Manager and Cisco Unity Connection.

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