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Calculating Success

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About the Author

Dr. Carl Hoffmann is head of Human Capital Management and Performance LLC, a consulting firm focused on improving the management of human capital through the use of reporting and analytics. He recently retired from IBM Global Business Services. Eric Lesser is an associate partner with IBM's Institute for Business Value, where he leads IBM Global Business Services' research and thought leadership. Lesser speaks frequently on a range of human capital topics and recently edited (with Laurence Prusak) Creating Value with Knowledge: Insights from the IBM Institute for Business Value (Oxford University Press). Tim Ringo is a Partner in London-based Maxxim Consulting. Previously, he was Vice President and Global Leader of IBM's Human Capital Management consulting practice.


"A roadmap for organizations to achieve the promise of analytics and upgrade their most valuable asset: their people... Turning data into information and knowledge is hard work. The guidance in Calculating Success can help focus that effort." -- Interfaces (The INFORMS Journal on the Practice of Operations Research) "...this is an interesting, if demanding read and I admire the authors for their insistence that there is more measurable value inside an organisation then meets the eye--if it is sought out and quantified." - Business Traveler ( ADVANCE PRAISE for Calculating Success: "Hiring and managing people based on science is the new way to be successful. This is the clearest and most comprehensive book on workforce analytics. Read it, act on it, and optimize your most important resource." --Thomas H. Davenport, President's Distinguished Professor, Babson College; coauthor of Competing on Analytics and Analytics at Work "The insights and practical approach espoused in this book make it a great tool for those wishing to revitalize organizations." --Richard Taylor, Director and Vice President, HR, Intel Corporation "The authors insightfully remind us that workplace analytics must begin with thoughtful analysis. Their six-step workforce analytics process requires clear definition of business problems and development of a conceptual model to guide the analysis, and they do a masterful job demonstrating its impact on multiple workforce problems. Anyone interested in workforce analysis will find this work insightful and helpful." --Dave Ulrich Professor, Ross School of Business, University of Michigan; bestselling author of The Why of Work "What do we need to know about our workforce to run the company more effectively, and how do we turn that knowledge into action? Following the six-step framework in Calculating Success will enable general managers everywhere to address those critical questions." --Wayne Cascio, Robert H. Reynolds Chair in Global Leadership, The Business School, University of Colorado, Denver "Calculating Success takes the important topic of business analytics to the next level by demonstrating how to link critical information about your organization and its workforce to successful business outcomes. Full of real-world examples, this new approach to workforce analytics will help business leaders achieve competitive advantage." --Mirian Graddick-Weir, Executive Vice President, Human Resources, Merck & Co., Inc "Great performance is achieved by connecting talent strategy to business strategy. The authors of Calculating Success look systemically at the interconnections of a company's organizational structure, talent supply chain, and workforce engagement, which will help managers truly drive strategic execution and accelerate business results." --Mara Swan, Executive Vice President, Global Strategy and Talent, ManpowerGroup

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