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1; FINDING OUT ABOUT YOUR STUDENTS; 1.1; Four skills needs analysis; 1.2; This is me; 1.3; Personality scales; 1.4; Graph skills analysis; 1.5; Identity swap; 2; Socializing in English; 2.1; Introducing yourself and others; 2.2; Restaurant board game; 2.3; Question and answer Pelmanism; 2.4; Asking questions; 3; Using the phone; 3.1; A telephone maze; 3.2; Phone quartets; 3.3; What not to do; 4; Business writing; 4.1; Formal or informal?; 4.2; Writing a CV; 4.3; A letter to correct; 4.4; A group letter; 4.5; Keeping it brief; 5; Making decisions; 5.1; Bingo diaries; 5.2; Napoleon's decision making; 5.3; How shall we market it?; 5.4; A meeting; Negotiating; 6.1; Conditionals in a negotiation; 6.2; Someone else's shoes; 7; Describing CHANGE; 7.1; The crystal ball game; 7.2; A company's progress; 7.3; Graph dictations; 8; DESCRIBING COMPANIES AND JOBS; 8.2; Describe an organigram; 8.2; Talking pictures; 8.3; My working day; 9; DESCRIBING PROCESSES; 9.1 A roof over your head; 9.2; The process jigsaw; 10; Making comparisons; 10.1; The best offer; 10.2; Selling yourself; 11; Pronunciation; 11.1; Intonation patterns; 11.2; A phonemic phone call; 11.3; Strong or weak?; 12; Giving feedback to your students; 12.1; A memo to your students; 12.2; Pairs to compare; 13; Giving advice; 13.1; When it goes wrong; 13.2; Business scruples; 14; Using numbers; 14.1; Number noughts and crosses; 14.2; Checking the details; 14.3; Shared number dictations; 14.4; Testing each other.
'The unit I particularly liked was giving feedback to your students - two worksheet activities that deal with error awareness and self-correction in a very constructive manner.' (EL Reviews) 'A very worthwhile addition to any resource library since it provides both stimulating and highly adaptable material and reduces the burden of preparation for so many of us overworked teachers.' IATEFL Issues