Introduction 1 About This Book 1 Foolish Assumptions 1 Icons Used in This Book 2 Beyond the Book 2 Book 1: Mindfulness 3 Chapter 1: Exploring Mindfulness in the Workplace 5 Becoming More Mindful at Work 6 Finding Out Why Your Brain Needs Mindfulness 12 Starting Your Mindful Journey 21 Chapter 2: Discovering the Benefits of Mindfulness 27 Discovering the Benefits for Employees 27 Looking at the Organizational Benefits of Mindfulness 37 Chapter 3: Applying Mindfulness in the Workplace 47 Gaining Perspective in the Modern-Day Workplace 47 Adjusting Your Mental Mind-Set 55 Rewiring Your Brain 60 Developing Mindfulness at Work 63 Chapter 4: Practicing Mindfulness in the Digital Age 73 Choosing When to Use Technology 73 Communicating Mindfully 78 Using Technology Mindfully 88 Book 2: Project Management 93 Chapter 1: Achieving Results 95 Determining What Makes a Project a Project 95 Defining Project Management 100 Knowing the Project Manager's Role 107 Do You Have What It Takes to Be an Effective Project Manager? 111 Chapter 2: Knowing Your Project's Audiences 113 Understanding Your Project's Audiences 114 Developing an Audience List 114 Considering the Drivers, Supporters, and Observers 122 Displaying Your Audience List 128 Confirming Your Audience's Authority 129 Assessing Your Audience's Power and Interest 131 Chapter 3: Clarifying Your Project 133 Defining Your Project with a Scope Statement 133 Looking at the Big Picture: Explaining the Need for Your Project 136 Marking Boundaries: Project Constraints 151 Documenting Your Assumptions 155 Presenting Your Scope Statement 155 Chapter 4: Developing a Game Plan 157 Breaking Your Project into Manageable Chunks 157 Creating and Displaying a WBS 170 Identifying Risks While Detailing Your Work 180 Documenting Your Planned Project Work 182 Chapter 5: Keeping Everyone Informed 183 Successful Communication Basics 184 Choosing the Appropriate Medium for Project Communication 188 Preparing a Written Project-Progress Report 193 Holding Key Project Meetings 198 Preparing a Project Communications Management Plan 201 Book 3: Leadership 203 Chapter 1: Building Your Leadership Muscles 205 Putting Your Brain to Work 206 Communicating Effectively 213 Driving Yourself 215 Developing a Sense of Urgency 216 Being Honest and Searching for the Truth 218 Displaying Good Judgment 218 Being Dependable and Consistent 218 Creating an Atmosphere of Trust 219 Encouraging a Learning Environment 220 Looking for Common Ground: The Type O Personality 221 Chapter 2: Managing as a Leader 223 Setting Reasonable Goals 223 Delegating to Your Team 225 Settling Disputes in Your Team 232 Allowing Your Team to Find Its Own Path 233 Leading When You Aren't Really the Leader 234 Chapter 3: Creating a Vision 243 Where Do Visions Come From? 243 Supplying the Human Element 246 Establishing a Standard of Excellence 248 Helping You Stay Ahead of the Game 248 A Vision Links the Present to the Future 251 A Vision Is a Doable Dream 253 A Vision Is Not Just an Idea 255 A Vision Is Based on Reality 258 A Vision Helps You Harness Opportunities 260 A Vision Is Dynamic 265 Chapter 4: Leading across Cultures 267 Leading in a Diverse World 267 Emerging as a Leader from a Cultural Group 271 Leading across International Divides 273 Leading in the Virtual Age 275 Book 4: Time Management 277 Chapter 1: Organizing Yourself 279 Planning 279 Grabbing the Three Keys to Personal Organization 282 Chapter 2: Setting Yourself Up for Success 285 Getting to Know Yourself 286 Following a System 289 Overcoming Time-Management Obstacles 291 Garnering Support While Establishing Your Boundaries 293 Keeping Motivation High 295 Chapter 3: Valuing Your Time 297 Getting a Good Grip on the Time-Equals-Money Concept 298 Calculating Your Hourly Income 299 Boosting Your Hourly Value through Your Work Efforts 301 Making Value-Based Time Decisions in Your Personal Life 302 Chapter 4: Focusing, Prioritizing, and Time-Blocking 307 Focusing Your Energy with the 80/20 Theory of Everything 308 Getting Down to Specifics: Daily Prioritization 315 Blocking Off Your Time and Plugging in Your To-Do Items 318 Assessing Your Progress and Adjusting Your Plan as Needed 322 Chapter 5: Controlling Email Overload 327 Managing Email Effectively 327 Separating Your Work and Private Life 329 Responding to Email More Quickly 330 Book 5: Business Writing 335 Chapter 1: Planning Your Message 337 Adopting the Plan-Draft-Edit Principle 337 Fine-Tuning Your Plan: Your Goals and Audience 338 Making People Care 347 Choosing Your Written Voice: Tone 351 Using Relationship-Building Techniques 355 Chapter 2: Making Your Writing Work 359 Stepping into a Twenty-First-Century Writing Style 359 Enlivening Your Language 368 Using Reader-Friendly Graphic Techniques 375 Chapter 3: Improving Your Work 381 Changing Hats: Going from Writer to Editor 381 Reviewing the Big and Small Pictures 385 Moving from Passive to Active 395 Sidestepping Jargon, Cliches, and Extra Modifiers 398 Chapter 4: Troubleshooting Your Writing 403 Organizing Your Document 403 Catching Common Mistakes 411 Reviewing and Proofreading: The Final Check 419 Chapter 5: Writing Emails That Get Results 425 Fast-Forwarding Your Agenda In-House and Out-of-House 426 Getting Off to a Great Start 428 Building Messages That Achieve Your Goals 433 Structuring Your Middle Ground 438 Closing Strong 440 Perfecting Your Writing for Email 441 Book 6: Presentations 447 Chapter 1: Creating Compelling Content 449 Getting Your Content Up to Par 450 Adding Variety and Impact 452 Chapter 2: Honing Your Platform Skills 463 Using Your Voice to Command Attention 464 Captivating Audiences with Your Eyes 472 Finding the Right Posture 475 Making the Right Facial Expressions 481 Gesturing Creatively 482 Chapter 3: Captivating Your Audience 487 Touching on the Laws of Communication Impact 488 Starting with the Law of Primacy 489 Starting Off on the Right Foot 491 Building Your Introduction 496 Chapter 4: Keeping Your Audience Captivated 503 Standing and Shouting Out: The Law of Emphasis and Intensity 504 Involving Your Audience: The Law of Exercise and Engagement 511 Hitting Their Hot Buttons: The Law of Interest 513 Facing the Consequences: The Law of Effect 515 Chapter 5: Ending on a High Note 517 Concluding Effectively: The Law of Recency 518 Affecting Your Audience Right to the End 519 Giving a Tactical Conclusion 521 Engineering Your Conclusion with Building Blocks 524 Book 7: Negotiation 533 Chapter 1: Negotiating for Life 535 When Am I Negotiating? 535 The Six Basic Skills of Negotiating 536 Handling All Sorts of Negotiations 543 Chapter 2: Knowing What You Want 547 Creating Your Vision 548 Deciding How You Are Going to Achieve Your Vision 555 Preparing Yourself for Negotiation 559 Defining Your Space 563 Chapter 3: Setting Goals 567 Setting a Good Goal 568 Separating Long-Range Goals from Short-Range Goals 574 Setting the Opening Offer 574 Breaking the Stone Tablet 575 Chapter 4: Asking the Right Questions 577 Tickle It Out: The Art of Coaxing Out Information 577 Asking Good Questions: A Real Power Tool 580 Dealing with Unacceptable Responses 590 Look for Evidence of Listening 591 Chapter 5: Closing the Deal 593 Good Deals, Bad Deals, and Win-Win Negotiating 594 Concessions versus Conditions 599 What It Means to Close a Deal 601 Understanding the Letter of the Law 602 Recognizing When to Close 604 Knowing How to Close 605 Barriers to Closing 609 Closing When It's All in the Family 613 When the Deal Is Done 614 Index 617
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