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Caring For People in Community & Health Services
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Table of Contents

1. Care Provision and Practice by Moira Burns
Models of health
Dimensions of health
Theories underpinning practice
Legislation and policies governing practice
Processes for assessing individuals' needs
Classification of disabilities

2. Understanding Ageing by Frankie O'Sullivan
Care of the older person
Ageing process and care settings
Caring for the older person with specific needs
Working with the older person

3. Disability Awareness by Rachel O'Sullivan
Historical background and context of disability and society
Exploring a range of physical, intellectual and sensory disabilities
Managing challenging behaviour

4. Equality and Disability by Frankie O'Sullivan
Introduction and legislation
Attitudes and barriers
Promoting equal opportunities
Promoting equality in care
Anti-discriminatory practice
Equality organisations

5. Understanding Mental Health by Frankie O'Sullivan
Mental health and illness
Historical context of mental illness, the current context, services and supports
Legislation
Causes of mental illness and framework for diagnosis
Common illnesses
Humanistic model for understanding mental illness
Treatment approaches

6. Therapeutic Communications: Knowledge for Community Care Assistants by Frankie O'Sullivan

The differences between professional and personal caring relationships
Attributes of effective helpers
Empathy and confidentiality
Attitudes and Attributions
Motivating skills for care workers
Empowerment
Advocacy and active listening
Barriers to communication

7. Work Experience by Moira Burns
The role of the community care assistant
Qualities, skills, attitudes of a CCA
Advocacy
Experiential learning
The importance of mentorship
Becoming a reflective practitioner

About the Author

Frankie O'Sullivan is a tutor on the BA Social Care course in NUI Galway and has experience teaching and working in the health and social care industry in both Ireland and the UK. She is the Managing Director of Frontline Training Services, which offers tailored courses to healthcare professionals in Ireland.

Moira Burns, SRN, Dip (Social Care), MA, has experience in nursing and social care practice in acute hospitals, community and industry. She teaches in NUI Galway and Trnava University, Slovakia, as well as on Child/Social Care vocational courses at FETAC Level 5 and HSE community education programmes.

Rachel O'Sullivan, RNID, BSc, is a dedicated 'best practice' and holistic nurse who began her career working in an Aged Care Unit for Intellectual Disabilities before moving to a community house, where her primary role was to deal with challenging behaviour and crisis intervention.

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