Table of Contents

* New to the Third Edition:
Website Cases
Acknowledgments
Teacher Introduction: The Case Study Method as a Pedagogical Technique
Student Introduction: Using Cases to Learn About Organizational Communication
Example Case: The Sale, Joann Keyton
Example Case Analysis
Section 1: Organizational Culture
1. How Do You Get Anything Done Around Here?, Marian L. Houser and Astrid Sheil
2. Communicating and Leading Change in Organizations, Christina M. Bates
3. Managing a Merger, Cheryl Cockburn-Wootten, Mary Simpson, and Theodore E. Zorn
4. Incompatible IT Cultures, Jeanne S. McPherson
5. Your Attitude Determines Your Altitude, Erika Kirby
*6. Growing Pains, Jessica Katz Jameson
*7. How Dare He Manage Our Talk, Ryan S. Bisel and Amber S. Messersmith
Section 2: Organizational Technology
8. Caught in the Intranet, Jensen Chung
9. The Difficulties of Virtual Leaders, Alexander Lyon
10. Knowledge Is Power, Melinda Morris Villagran and Mary Hoffman
11. The E-Mails in the Clinic Initial Services Department, Heather Walter
*12. Finding a Home for Communication Technologies, Craig R. Scott, Laurie K. Lewis, Jenn D. Davis, and Scott C. D'Urso
Section 3: Teamwork and Group Processes
13. Reorganizing Human Resources at ASP Software, Donald L. Anderson
14. Teaming Up for Change, Maryanne Wanca-Thibault and Adelina Gomez
*15. Lessons Learned, MJ Helgerson
*16. Taking Charge, Joann Keyton
Section 4: Decision Making and Problem Solving
17. How Much Does Passion Count?, Stuart L. Esrock, Joy L. Hart, and Greg B. Leichty
18. Permission to Walk, Michael L. Kramer
19. For the Good of Many, Nancy M. Schullery and Melissa K. Gibson
20. A Matter of Perspective, Paaige K. Turner and Robert L. Krizek
21. The Expert Facilitator, Mary E. Vielhaber
*22. Corporate Social Responsibility v. Greenwashing, Astrid Sheil and Heather Gearhart
Section 5: The Individual and the Organization
23. Bob's Dilemma, Erica L. Kirby
24. Working Without Papers, Shawn D. Long
25. Corporate Counseling, Steve May
26. Managing Multiple Roles, Caryn E. Medved and Julie Apker
27. No Laughing Matter, Linda Dickmeyer and Scott Dickmeyer
28. Not on my Sabbath, Joy Koesten
*29. The Aggrieved Mediator, Christine E. Cooper
*30. An Officer First and a Nurse Second, Colleen E. Arendt
*31. Finding the Right Associate, Leslie Reynard
*32. Conflict Around Performance Reviews, Elayne Shapiro
*33. There's a New Sheriff in Town, Lori J. Joseph
*34. Resisting Disability, Carol B. Mills
Section 6: Organizational Diversity
35. Where Does It Hurt?, Cynthia Irizarry
36. A Case of Mistreatment at Work?, Mary Meares and John Oetzel
37. The Penis People, Diane Kay Sloan
38. Navigating the Limits of a Smile, Sarah J. Tracy
*39. Putting My Best Foot Forward, Aparna Hebbani
*40. Berating the (Japanese) Bow, Andrew J. Critchfield
*41. Islamophobia at Work, Shawn Long
Section 7: Organizations and Their Stakeholders
*42. Inviting Public Input, Stephen C. Yungbluth and Zachary P. Hart
*43. Give Me Information or I'll Blog, Patty C. Malone and Keri K. Stephens
*44. Community Civility, Rod Troester
*45. The Sago Mine Disaster, Carlos E. Balhana and Deanna F. Womack
Section 8: Organizational Crisis
*46. More Questions Than Answers, Amanda M. Gunn
*47. Ethics in Big Pharma, Alexander Lyon and Robert R. Ulmer
*48. Forced Collaboration, Beth Eschenfelder
About the Editors
About the Contributors
Detailed Case Content Index

About the Author

Joann Keyton is Professor of Communication at North Carolina State University.

Pamela Shockley-Zalabak is Professor of Communication and Chancellor at the University of Colorado at Colorado Springs.

Reviews

"This is a great book to be used as a supplement to a traditional organizational communication text. The cases are undergraduate-friendly and conducive to lively and engaged classroom discussions. The issues alluded to in the cases reinforce course content taught during class lectures."--Suchitra Shenoy, Purdue University
"The section-based approach to grouping related cases together is a key advantage. Specific sections include cases that offer breadth in terms of the range of issues they address. Additionally, the casebook includes cases from some of the best-known scholars in the field, and the cases are accessible to a broad range of students (for use in both introductory and more advanced courses)."--Elise J. Dallimore, Northeastern University