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The Center for Creative Leadership Handbook of Coaching in Organizations (J-B CCL
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Effect better outcomes with a robust coaching program The CCL Handbook of Coaching in Organizations deals with the practical, ethical, and political challenges of coaching within an organization. From coaching superiors to coaching business teams, this book outlines the Center for Creative Leadership (CCL) approach to professional coaching to help readers better manage leadership development and talent management program outcomes. With expert guidance on the key functions of human resources, learning and development, and organizational development, readers will gain insight into the issues associated with coaching program implementation and management, and the use of internal versus external coaches. Coverage includes a wide range of coaching-based services used in most large organizations, with practical advice on creating the right programs for maximum impact within the available budget. Professional development is a hot topic and plays a key role in attracting and retaining the best talent. Coaching is a broad area within the field, encompassing a range of services and goals, with varied expectations and requirements. This book provides actionable guidance for those designing, initiating, and implementing coaching programs, with new approaches and techniques that drive better outcomes. Provide direct coaching within an organization Manage coaching systems and programs Initiate and lead mentoring and peer-coaching programs Manage external coaches, and deal effectively with coaching suppliers An ideal coaching program must balance need with budget and be tailored to the requirements and resources of both the organization and the participants. It's a complex undertaking, but the right strategy and planning can lead to even expected outcomes. For the human resources professional who wants to strengthen an organization's coaching program, CCL Handbook of Coaching in Organizations is a thoughtful reference for a specialized function.
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Table of Contents

Foreword by Rebecca L. Ray ix The Authors xi Introduction xvii PART ONE Toward a Coaching Culture: Creating and Managing Coaching Programs 1 ONE The Rise of Coaching in Organizations 5 Amy Lui Abel, Sherlin V. Nair TWO Assessing Your Organization?s Need for Coaching 29 Emily Hoole THREE Creating an Integrated Coaching System 49 Douglas D. Riddle FOUR Evaluating Coaching Interventions 81 Jennifer Habig, Emily Hoole FIVE Managing Coaches 113 Johan Naude, Patrick Stichelmans PART TWO Coaching Guidance for HR Leaders 145 SIX Coaching the Derailing Leader 149 Erica Desrosiers, J. Ross Blankenship SEVEN Developing High-Potential Leaders 173 Kevin O?Gorman EIGHT Coaching at the Top 191 Candice C. Frankovelgia NINE Coaching Your Business Partner 217 Florence Plessier, Monica Bortoluzzi TEN Cross-Cultural Coaching 241 Lize A. E. Booysen ELEVEN Coaching in Context: The Individual in Relation to Organizational Culture 289 Elizabeth C. D. Gullette TWELVE Ethical Considerations for the Human Resource Coach 311 Maggie Sass, Barbara Fly-Dierks PART THREE Special Applications of Coaching 335 THIRTEEN Coaching for All: Creative Leadership Conversations with Peers 339 Philomena Rego, TZiPi Radonsky, Lyndon Rego, Patrick Williams FOURTEEN Mentoring for Leadership Development 347 William A. Gentry FIFTEEN Executive Coaching for Onboarding 383 Robert Elsey, Douglas D. Riddle SIXTEEN Team Coaching 399 Elizabeth C. D. Gullette SEVENTEEN Senior Team Coaching 437 Douglas D. Riddle EIGHTEEN Transforming Organizations: Coaching and Guiding Senior Teams 457 John B. McGuire, Candice C. Frankovelgia NINETEEN Coaching beyond the Organization 495 Joel F.Wright References 523 Name Index 561 Subject Index 569

About the Author

DOUGLAS D. RIDDLE is global director of Coaching Services at the Center for Creative Leadership. He also serves as senior advisor to the Harvard Institute of Coaching. EMILY HOOLE is group director of Global Research and Evaluation for the Center for Creative Leadership. ELIZABETH C. D. GULLETTE is vice president in Leadership & Organizational Effectiveness at Alix Partners and previously served as senior faculty and coaching practice leader at the Center for Creative Leadership.

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