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Patricia Lotich, MBA, is the founder of Smart Church Management and Thriving Small Business. As a business management consultant, Patricia helps organizations put systems and processes in place to manage their limited resources. She served as a business administrator for 10 years and has a driving passion to help churches fulfill their call by managing their God-given resources - people, time, and money. Patricia is also a SCORE business counselor in southwest Florida and author of several books: Smart Church Management: A Quality Approach to Business Administration Smart Volunteer Management: A Volunteer Coordinator's Handbook for Engaging, Motivating, and Developing Volunteers Church Staff Evaluations: A Guide to Performance Appraisals that Motivate, Develop, and Reward Church Employees.