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The Cleveland Clinic Way
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Table of Contents

Preface ix Acknowledgments xv Chapter 1 Group Practices Provide Better-andCheaper-Care 1 Chapter 2 Collaborative Care Is More Effective 27 Chapter 3 Care Should Be Monitored andRecorded for Quality 53 Chapter 4 Twenty-First-Century CareShould Be Innovative 79 Chapter 5 Care Should Be a Healing Experiencefor Body and Mind 109 Chapter 6 Wellness Depends on Healthcare,Not Sick Care 133 Chapter 7 Care Should Take Place in Different Settingsfor Comfort and Value 151 Chapter 8 Care Should Be Tailor-Made for You 173 Conclusion Toward a Healthier Future 193 Appendix History of Cleveland Clinic: A Timeline 199 Notes 205 Index

About the Author

As president and CEO of Cleveland Clinic, Toby Cosgrove, MD, presides over a $6 billion system comprised of Cleveland Clinic, its eight community hospitals, 16 family health centers, and clinics in Florida, Nevada, Canada, and Abu Dhabi. A cardiac surgeon, Dr. Cosgrove received his medical degree from the University of Virginia School of Medicine. He served in the U.S. Air Force Casualty Staging Flight in Vietnam and was awarded the Bronze Star.

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