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Communicating in the 21st Century (Open University
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Table of Contents

Chapter 1 Communication today
Chapter 2 Document design and graphic communication
Chapter 3 Doing and using research
Chapter 4 Letters, emails and memos
Chapter 5 Reports and proposals
Chapter 6 Online writing
Chapter 7 Academic writing : the essay
Chapter 8 Nonverbal communication
Chapter 9 Interpersonal skills 1 : emotional intelligence, self-talk and assertiveness
Chapter 10 Interpersonal 2 : listening, questioning and feedback
Chapter 11 Oral communication
Chapter 12 Argument: logic, persuasion and influence
Chapter 13 Negotiation skills
Chapter 14 Conflict management
Chapter 15 Intercultural communication
Chapter 16 Organisational communication
Chapter 17 Public communication
Chapter 18 Team communication
Chapter 19 Communicating in meetings
Chapter 20 Employment communication
Chapter 21 Social media Online Chapters
1. Writing Skills 1: Grammar
2. Writing skills 2: Punctuation, spelling and usage
3. Writing Skills 3: Style
4. Writing Skills 4: Plain English
5. Writing Skills 5: How to write
6. Scientific and technical writing
7. Gender and communication
8. Media communication
9. Communicating with customers
10. Leadership and communication

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