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Communication Essentials for Dummies


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Table of Contents

Introduction 1 Chapter 1: Looking at the Finer Points of Great Communication 5 Chapter 2: Knowing What You Want to Achieve 1 Chapter 3: Grasping Different Communication Styles 35 Chapter 4: Listening Actively for Total Understanding 45 Chapter 5: Establishing Rapport for Effective Communication 57 Chapter 6: Choosing the Right Attitude 73 Chapter 7: Speaking with Clarity 87 Chapter 8: Getting Yourself Out of Sticky Situations 101 Chapter 9: Negotiating with Finesse 113 Chapter 10: Communicating Across Cultures 123 Chapter 11: Communicating Successfully through Technology 135 Chapter 12: Ten (Or So) Tips for Effective Communication 149 Index 159

About the Author

Elizabeth Kuhnke is an Executive Presence Coach andmanaging director and founder of Kuhnke Communication acompany that tailors communication coaching programmes andworkshops to individuals and teams around the world.

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