PART I Basic Competencies for Communication in Nursing
1. Responsible, Assertive, Caring Communication in Nursing
2. The Client-Nurse Relationship: A Helping Relationship
3. Starting with YOU: Understanding Yourself to Build a Foundation for Learning about Communication
4. Solving Problems Together
5. Understanding Each Other: Communication and Culture
6. Demonstrating Warmth
7. Showing Respect
8. Being Genuine
9. Being Empathetic
10. Honoring Professional Boundaries
11. Being Specific
12. Asking Questions
13. Expressing Opinions
14. Using Humor
15. Embracing the Spiritual Journey of Healthcaring: Meaning Making

PART II Advanced Competencies for Communication in Nursing
16. Requesting Support
17. Overcoming Evaluation Anxiety
18. Working with Feedback
19. Using Relaxation Techniques to Become More Mindful
20. Incorporating Imagery in Professional Practice and Self-Care
21. Incorporating Positivity into Life and Work
22. Learning to Work Together in Groups
23. Navigating the Complex World of Digital Communication
24. Learning Confrontation Skills
25. Refusing Unreasonable Requests
26. Caring Communication with Clients and Colleagues whose Behaviors Are Challenging
27. Confronting Bullying and Incivility with Honesty and Respect
28. Managing Team Conflict Assertively and Responsibility
29. Communicating at the End of Life
30. Continuing the Commitment to the Journey

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