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I. MAKING CONNECTIONS THROUGH COMMUNICATION 1. Connecting Process and Principles Communication : Making ConnectionsWhat Is Communication?Why Should We Study Communication?Principles of Communication.Essential Components of CommunicationTypes of Communication.Misconceptions about CommunicationImproving Communication Competence 2. Connecting Perceptions and Communication Perception and CommunicationUnderstanding PerceptionThe Nature of PerceptionPerceptual DifferencesImproving Perception Competencies and Perception Checking 3. Connecting Self and Communication Understanding Self-ConceptCommunication and Self-ConceptSelf-Fulfilling Prophecy and Impression ManagementCulture and Self-ConceptGender and Self-ConceptEnhancing Self-Concept 4. Connecting Through Verbal Communication The Importance of LanguageThe Elements of LanguageLanguage-Based Barriers to CommunicationHow to Use Language Effectively 5. Connecting Through Nonverbal Communication What Is Nonverbal Communication?Characteristics of Nonverbal CommunicationFunctions of Nonverbal CommunicationTypes of Nonverbal CommunicationInterpreting and Improving Nonverbal Communication 6. Connecting Listening and Thinking in the Communication Process The Importance of Effective ListeningListening and Hearing: Is There a Difference?The Stages of Effective ListeningThe Functions of ListeningBarriers to Effective ListeningCritical Listening and Critical Thinking: Analyzing and Evaluating MessagesImproving Listening CompetenceListening and TechnologyIntercultural Listening II. CONNECTING IN THE PUBLIC CONTEXT 7. Selecting a Topic and Relating to the Audience Selecting a Speech TopicDetermining the General Purpose, Specific Purpose, and Thesis of a SpeechConnecting With the Listeners 8. Gathering and Using Information Gathering InformationSuggestions for Doing ResearchUsing Research to Support and Clarify Ideas 9. Organizing and Outlining Your Speech Organize the Body of Your SpeechOrganize the Introduction of Your SpeechOrganize the Conclusion of Your SpeechOutline Your Speech 10. Managing Anxiety and Delivering Your Speech Qualities of Effective SpeakersManaging Speech AnxietyMethods of DeliveryVocal and Physical Aspects of DeliveryPresentational AidsYour Delivery 11. Informative Speaking Information and PowerDistinctions between Informative and Persuasive SpeakingTopics for Informative SpeechesPreparing and Developing an Informative SpeechEvaluating the Informative SpeechA Sample Informative Speech with Commentary 12. Persuasive Speaking The Goal of Persuasive SpeakingTopics for Persuasive SpeechesPersuasive ClaimsEstablishing CredibilityBecoming Effective Consumers of PersuasionPreparing and Developing a Persuasive SpeechFallacies in Argument DevelopmentEvaluating the Persuasive SpeechA Sample Persuasive Speech with Commentary III. CONNECTING IN RELATIONAL CONTEXTS 13. Interpersonal Communication Connecting with Others via Interpersonal CommunicationMotivation and Need to Form RelationshipsRelationships: Getting to Know Others and OurselvesConnecting With Others OnlineSelf-Disclosure in Relationships 14. Developing Relationships Forming and Dissolving RelationshipsInterpersonal ConflictImproving Communication Competence in Relationships 15. Group and Team Communication Small Group Communication: Making the ConnectionWhat Is a Group?Group Formation: Why We Join Groups and Why We LeaveTypes and Purposes of Small GroupsProject or Work TeamsCharacteristics of Small GroupsGender Differences in Group CommunicationEthical Behavior in Group CommunicationVirtual Groups and TeamsDisadvantages of Small Groups 16. Participating in Groups and Teams Team BuildingLeadershipConducting a MeetingMember ParticipationProblem Solving and Decision MakingManaging Group ConflictEvaluating Small Group Performance Appendix: Employment Interviewing: Preparing for Your Future Preparing for Your CareerCareer Research on the InternetChoosing a CareerQualities Employers SeekPreparation for an InterviewThe InterviewFactors Leading to RejectionFactors Leading to Job Offers

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