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Communication Works 4.0 [With CDROM]


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Table of Contents

Part One: The Essentials of Communication 1. Communication: The Starting Line 2. Communicating in a Multicultural Society and World 3. Communication and the Self Concept: Who Are You? 4. Communication and Perception: I Am More Than a Camera 5. Language ad Meaning: Helping Minds Meet 6. Nonverbal Communication: Silent Language Speaks 7. Listening and Critical ThinkingPart Two: Interpersonal Communication 8. Understanding Relationships 9. Person to Person: Relationships in Context 10. Interviewing: From Both Sides of the DeskPart Three: Communicating in the Small Group 11. Groups and Teams: Decision Making and Problem Solving 12. Leading Others and Resolving ConflictPart Four: Communicating to the Public 13. The Speaker and the Audience: The Occasion and the Subject 14. Developing Your Speech: Supporting Your Ideas 15. Designing Your Speech: Organizing Your Ideas 16. Delivering Your Speech: Presenting Your Ideas 17. Informative Speaking 18. Persuasive Speaking Appendix: Mass Communication and Media Literacy

About the Author

Teri Kwal Gamble and Michael W. Gamble both earned PhDs in communication from New York University. They are full professors of communication and award-winning teachers, with Teri at the College of New Rochelle and Michael at the New York Institute of Technology in Manhattan. As co-founders of Interact Training Systems, a communication consulting fi rm, they have conducted seminars, workshops, and short courses for numerous business and professional organizations across the United States. The Gambles are co-authors of several textbooks and training systems, including Public Speaking in the Age of Diversity; Interpersonal Communication in Theory, Practice and Context; and Literature Alive! Their trade books include Sales Scripts That Sell, Phone Power, and The Answer Book. Teri and Michael live in New Jersey and spend much of their time exploring how and why communication works. Their personal favorite communicators are their childrentheir son, Matthew Jon, who has his doctorate in biochemistry and is now a scientist, and their daughter, Lindsay Michele, who received her MBA in marketing, ran the New York City Marathon, teaches this course, and works in real estate. Teri Kwal Gamble and Michael W. Gamble both have their doctoral degrees in communication from New York University. Teri is a full professor of communication at the College of New Rochelle, and Michael is a full professor of communication at New York Institute of Technology in Manhattan. Both are award-winning teachers and have conducted seminars and short courses for numerous business and professional organizations across the United Sates. They are co-authors of several books including Public Speaking in the Age of Diversity, Contacts, Literature Alive and Sales Scripts that Sell. In recent years they have been actively involved in teaching communication skills to sales and marketing representatives for a number of corporations. In addition to the basic communication course, Teri and Michael have a wide interest in communication studies and have developed and taught a variety of graduate and undergraduate courses including gender and communication, leadership and team building, conflict management and negotiation, public relations and public relations writing, organizational communication, communication theory, communication law and ethics, writing for organizations, legal communication and trail consulting, sales communication, and the communication consultant as entrepreneur. Teri and Michael live in New Jersey. Their children have grown up with this text. Twenty-five year old Matthew is now a Doctoral Candidate in Molecular and Cell Biology preparing a dissertation in the field of transcription, and nineteen-year old Lindsay is a Division I Scholar/Athlete playing Soccer for a Big East university while she is pursuing a degree in Marketing and Entrepreneurship.

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