About the Authors
Preface
Acknowledgments
Part One: The Essentials of CommunicationChapter 1 Communication: The Starting Line
Chapter 2 Communicating in a Multicultural Society and World
Chapter 3 Perception and the Self: The “I” Behind the Eye
Chapter 4 Language and Meaning: Helping Minds Meet
Chapter 5 Nonverbal Communication: Silent Language Speaks
Chapter 6 Listening, Feedback, and Critical Thinking
Part Two: Interpersonal CommunicationChapter 7 Understanding Relationships
Chapter 8 Person-to-Person: Relationships in Context
Part Three:Communicating in a Small GroupChapter 9 Groups and Teams: Strategies for Decision Making and Problem Solving
Chapter 10 Leading Others and Resolving Conflict
Part Four: Communicating to the PublicChapter 11 The Speaker and the Audience: The Occasion and the Subject
Chapter 12 Researching, Supporting, and Outlining Your Speech
Chapter 13 Preparing Presentation Aids and Delivering Your Speech
Chapter 14 Informative Speaking
Chapter 15 Persuasive Speaking
Appendix: Interviewing and Developing Professional RelationshipsOnline Unit: Mass Communication and Media
Literacy
Answer Key
Glossary
Notes
Credits
Index
Teri Kwal Gamble and Michael W. Gamble both earned PhDs in
communication from New York University. They are full professors of
communication and award-winning teachers, with Teri at the College
of New Rochelle and Michael at the
New York Institute of Technology in Manhattan. As co-founders of
Interact Training Systems, a communication consulting fi rm, they
have conducted seminars, workshops, and short courses for numerous
business and professional organizations across the United
States.
The Gambles are co-authors of several textbooks and training
systems, including Public Speaking in the Age of Diversity;
Interpersonal Communication in Theory, Practice and Context; and
Literature Alive! Their trade books include Sales Scripts That
Sell, Phone Power, and The Answer Book.
Teri and Michael live in New Jersey and spend much of their time
exploring how and why communication works. Their personal favorite
communicators are their children—their son, Matthew Jon, who has
his doctorate in biochemistry and is now a scientist, and their
daughter, Lindsay Michele, who received her MBA in marketing, ran
the New York City Marathon, teaches this course, and
works in real estate. Teri Kwal Gamble and Michael W. Gamble both
have their doctoral degrees in communication from New York
University. Teri is a full professor of communication at the
College of New Rochelle, and Michael is a full professor of
communication at New York Institute of Technology in Manhattan.
Both are award-winning teachers and have conducted seminars and
short courses for numerous business and professional organizations
across the United Sates. They are co-authors of several books
including Public Speaking in the Age of Diversity, Contacts,
Literature Alive and Sales Scripts that Sell. In recent years they
have been actively involved in teaching communication skills to
sales and marketing representatives for a number of
corporations.
In addition to the basic communication course, Teri and Michael
have a wide interest in communication studies and have developed
and taught a variety of graduate and undergraduate courses
including gender and communication, leadership and team building,
conflict management and negotiation, public relations and public
relations writing, organizational communication, communication
theory, communication law and ethics, writing for organizations,
legal communication and trail consulting, sales communication, and
the communication consultant as entrepreneur.
Teri and Michael live in New Jersey. Their children have grown up
with this text. Twenty-five year old Matthew is now a Doctoral
Candidate in Molecular and Cell Biology preparing a dissertation in
the field of transcription, and nineteen-year old Lindsay is a
Division I Scholar/Athlete playing Soccer for a Big East university
while she is pursuing a degree in Marketing and Entrepreneurship.
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