IntroductionPart I A+ Essentials 220-701Chapter 1 Hardware1.1 Categorize storage devices and backup media1.2 Explain motherboard components, types, and features1.3 Classify power supplies types and characteristics1.4 Explain the purpose and characteristics of CPUs and their features1.5 Explain cooling methods and devices 1.6 Compare and contrast memory types, characteristics and their purpose 1.7 Distinguish between the different display devices and their characteristics 1.8 Install and configure peripherals and input devices1.9 Summarize the function and types of adapter cards1.10 Install, configure, and optimize laptop components and features 1.11 Install and configure printers Quick-Check Answer KeyAnswers and ExplanationsChapter 2 Troubleshooting, Repair, and Maintenance2.1 Given a scenario, explain the troubleshooting theory2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes 2.3 Given a scenario, determine the troubleshooting methods and tools for printers2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method2.5 Given a scenario, integrate common preventative maintenance techniquesQuick-Check Answer KeyAnswers and ExplanationsChapter 3 Operating System and Software3.1 Compare and contrast the different Windows Operating Systems and their features3.2 Given a scenario, demonstrate proper use of user interfaces 3.3 Explain the process and steps to install and configure the Windows OS3.4 Explain the basics of boot sequences, methods, and startup utilitiesQuick-Check Answer KeyAnswers and ExplanationsChapter 4 Networking4.1 Summarize the basics of networking fundamentals, including technologies, devices, and protocols4.2 Categorize network cables and connectors and their implementations4.3 Compare and contrast the different network typesQuick-Check Answer KeyAnswers and ExplanationsChapter 5 Security5.1 Explain the basic principles of security concepts and technologies5.2 Summarize the following security featuresQuick-Check Answer KeyAnswers and ExplanationsChapter 6 Operational Procedures6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplaceQuick-Check Answer KeyAnswers and ExplanationsPart II A+ 220-702Chapter 7 Hardware1.1 Given a scenario, install, configure, and maintain personal computer components1.2 Given a scenario, detect problems, troubleshoot, and repair/replace personal computer components 1.3 Given a scenario, install, configure, detect problems, troubleshoot, and repair/replace laptop components 1.4 Given a scenario, select and use the following tools1.5 Given a scenario, detect and resolve common printer issuesQuick-Check Answer KeyAnswers and ExplanationsChapter 8 Operating Systems2.1 Select the appropriate commands and options to troubleshoot and resolve problems2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP, and Vista)2.3 Given a scenario, select and use system utilities/tools and evaluate the results2.4 Evaluate and resolve common issuesQuick-Check Answer KeyAnswers and ExplanationsChapter 9 Networking3.1 Troubleshoot client-side connectivity issues using appropriate tools3.2 Install and configure a small office home office (SOHO) networkQuick-Check Answer Key Answers and ExplanationsChapter 10 Security4.1 Given a scenario, prevent, troubleshoot, and remove viruses and malware4.2 Implement security and troubleshoot common issuesQuick-Check Answer Key Answers and Explanations 9780789742575 TOC 10/15/2009
Patrick Regan has been a PC technician, network administrator/engineer, design architect, and security analyst for the past 16 years. He has a bachelor's degree in physics from the University of Akron. He has taught many computer and network classes at Sacramento local colleges (Heald Colleges and MTI Colleges) and has participated in and led many projects for Heald Colleges, Intel Corporation, Miles Consulting Corporation, and Pacific Coast Companies. For his teaching accomplishments, he received the Teacher of the Year award from Heald Colleges and has received several recognition awards from Intel Corporation. Previously, he worked as a product support engineer for Intel Corporation Customer Service, a senior network engineer for Virtual Alert-where he supported the BioTerrorism Readiness suite and as a senior design architect/engineer-and training coordinator for Miles Consulting Corporation (MCC), a premiere Microsoft Gold partner and consulting firm. He is currently a senior network engineer at Pacific Coast Companies where he supports a large enterprise network. He holds many certifications including the Microsoft MCSE, MCSA, MCT; MCITP; CompTIA A+, Network+, Server+, Linux+, Security+ and CTT+; Cisco CCNA; and Novell CNE and CWNP Certified Wireless Network Administrator (CWNA). During the past several years, he has written several textbooks for Prentice Hall, including Troubleshooting the PC; Networking with Windows 2000 and 2003; Linux, Local Area Networks, Wide Area Networks and the Acing Series (Acing the A+, Acing the Network+, Acing the Security+, and Acing the Linux+). He has also coauthored the MCSA/MCSE 70-290 Exam Cram: Managing and Maintaining a Microsoft Windows Server 2003 Environment, Second Edition and written MCTS 70-620 Exam Cram: Microsoft Windows Vista, Configuring; MCTS 70-642 Exam Cram: Windows Server 2008 Network Infrastructure, Configuring; and MCTS 70-643 Exam Cram: Windows Server 2008 Applications Infrastructure, Configuring. In addition, he has completed the study guides for the A+ certification exams for Cisco Press.