About the authors Preface PART ONE An introduction to coaching 1. Chapter one Definitions and distinctions 2. Chapter two Who can coach? PART TWO Coaching in the workplace 1. Chapter three Business coaching 2. Chapter four Executive coaching 3. Chapter five The manager as coach 4. Chapter six Team coaching PART THREE Coaching skills and issues 1. Chapter seven Strategic goal setting and developing an action plan 2. Chapter eight Communication skills 3. Chapter nine Learning 4. Chapter ten Coaching as change PART FOUR Specific coaching areas 1. Chapter eleven Coaching in call centres 2. Chapter twelve Sales coaching 3. Chapter thirteen Career coaching Bibliography Index
Suzanne Skiffington is a trained clinical psychologist and business coach. Perry Zeus has been an executive corporate coach, management consultant and management trainer for more than 15 years.