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1. What's a Conflict? 2. So What if There's a Conflict? 3. How to Resolve Any Conflict. 4. How to Resolve a Conflict Between Others. 5. How to Resolve a Conflict Between Yourself and Another. 6. How to Resolve Team Conflict. 7. How to Mediate All the Time to Prevent Conflicts. 8. Strategic Management of Organizational Conflict.
Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.