Table of Contents

Chapter 1: Introduction
Chapter 2: The insurance marketplace
Chapter 3: Marketing and selling insurance policies
Chapter 4: Insurance intermediaries
Chapter 5: Applications
Chapter 6: Underwriting
Chapter 7: Policy terms
Chapter 8: Policy administration
Chapter 9: Claims
Chapter 10: Complaints
Chapter 11: Renewals
Chapter 12: Product specific issues

Promotional Information

Provides practitioners, legal and industry, with a comprehensive guide to the law, regulation and ombudsman approaches applicable to all types of consumer insurance.

About the Author

Peter J Tyldesley is a Lecturer in Insurance Law and Financial Services Regulation at the University of Manchester and Senior Research Fellow in Insurance Law at St Mary's University College, Twickenham. He has written widely on the subject of insurance law reform. Prior to joining the University of Manchester, Peter was a lawyer at the Law Commission and was responsible for the insurance law reform project at the English Law Commission.