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Corporate Performance Management

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Table of Contents

A.-W. Scheer, W. Jost: From Process Documentation to Corporate Performance Management.- Conception and Methodology of Corporate Performance Management Solutions from IDS Scheer: H. Hess: From Corporate Strategy to Process Performance - What Comes after Business Intelligence?.- A. Kronz: Managing of Process Key Performance Indicators as Part of the ARIS Methodology.- M. von den Driesch, T. Blickle: Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Manager.- Corporate Performance Management in Practice: A. Dreissen, R. Heinrichs: Successful Process and Performance Controlling in the Power Supply Industry at SUEWAG Energie.- H. Kruppke, T. Bauer: No Business Intelligence Without Process Intelligence.- R. Reif, A. Kronz, K. Miksch: Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service.- G. Loes: Performance Management Based on ITIL in the IDS Scheer Customer Interaction Center (CIC).- O. Klein, D. Kogelschatz: Process Performance Management in Securities Operations at CREDIT SUISSE.- H. Oberlander, F. Ossig, M. Linke: Closing the Cycle - Measuring, Analyzing and Improving Processes, Performance and Workflows in the Insurance Sector.- B. Heselmann, P. Stagle, A. Kronz, K. Miksch: Performance Management in Power Stations - with openJET, openBMS and ARIS PPM.- P. Panagiotidis, P. Knirck, A. Kronz: More than Figures - Performance Management of HR-Processes at Vodafone Greece.- S. Drawert: Corporate Performance Management in Logistics and Procurement - Focused Identification of Weak Points with Supply Chain Controlling.- K. Ramler, J. Schwarzin, A. Kronz, K. Miksch: Continuous Measurement and Analysis of Operations Management Processes - ARIS PPM at E.ON Kernkraft GmbH.- L. Muller, F. Gahse: Analysis and Optimization of the Credit Application Process at DaimlerChrysler Bank.- J. Bird: Increasing Customer Satisfaction with Visualized Root-Cause Analysis - CPMSuccess in the Mass Market at British Telecom.- H. Raphael, H. Schenk: Monetary Assessment of Performance Management in the Health Care System - Process Cost Analysis at Marienhospital Herne.- S. Sulzmann: Monitoring ITIL Process Performance at DAB Bank.

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