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Table of Contents

Introduction On Credibility and the Restoration of Trust and Confidence xi 1 Leadership Is a Relationship 1 2 Credibility Makes a Difference 22 3 Discover Your Self 42 4 Appreciate Constituents 62 5 Affirm Shared Values 84 6 Develop Capacity 111 7 Serve a Purpose 132 8 Sustain Hope 153 9 The Struggle to Be Human 174 Epilogue Character Counts 201 Notes 203 Acknowledgments 229 About the Authors 233 Index 237

Introduction: On Credibility and the Restoration of Trust and Confidence. 1 Leadership Is a Relationship. 2 Credibility Makes a Difference. 3 Discover Your Self. 4 Appreciate Constituents. 5 Affirm Shared Values. 6 Develop Capacity. 7 Serve a Purpose. 8 Sustain Hope. 9 The Struggle to Be Human. Epilogue: Character Counts. Notes. Acknowledgments. About the Authors. Index.

About the Author

James M. Kouzes and Barry Z. Posner are the coauthors of the classic bestselling books The Leadership Challenge, The Truth About Leadership, A Leader's Legacy, Encouraging the Heart, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices of Exemplary Leadership. Jim is the Dean's Executive Fellow of Leadership and Barry is Professor of Leadership at Santa Clara University's Leavey School of Business. They are among the world's most trusted and influential scholars on leadership. For more information, please visit

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