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Crisis Management
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Our world is replete with crises. The landmarks of the new millennium bear the names of unprecedented adversity: 9/11, the Madrid and London bombings, the Boxing Day Tsunami, SARS and avian flu, to name only a few. Crises are threats against the core values or life-sustaining functions of a social system and require urgent and immediate remedial action. Crises are 'inconceivable threats come true'. Governments and organizations must be prepared to meet these threats. They cannot afford to ignore crisis management requisites or deal with them in a superfluous, mostly symbolic fashion. This major work maps effective crisis management starting with an introductory essay by the editor explaining the reasoning behind the selection, defining key concepts and introducing the key themes around which the major work is organized. The collection is arranged in three parts, each dealing with a specific theme: Part One: Causes and Dynamics Part Two: Challenges of Crisis Management Part Three: Consequences of Crises and Crisis Management.
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Table of Contents

PART 1: CAUSES AND DYNAMICS From Industrial Society to Risk Society: Questions of survival, social structure and ecological enlightenment - Ulrich Beck Existential Risks: Analyzing Human Extinction Scenarios and Related Scenarios - Nick Bostrom Globalizing an Agenda for Contingencies and Crisis Management: An editorial statement - Uriel Rosenthal and Alexander Kouzmin The Contribution of Latent Human Failures to the Breakdown of Complex Systems - James Reason The Organizational and Interorganizational Development of Disasters - Barry A. Turner The 'Logic' of Organizational Irrationality - Paul R. Schulman A Strawman Speaks Up: Comments on The limits of safety - Todd R. La Porte Complexity, Tight-coupling and Reliability: Connecting normal accidents theory and high reliability theory - Jos A. Rijpma The Trickle-down Effect: Policy decisions, risky work and the Challenger tragedy - Diane Vaughan The Vulnerable System: An analysis of the Tenerife air disaster - Karl E. Weick The Collapse of Sensemaking in Organizations: The Mann Gulch disaster - Karl E. Weick Chaos in the Underground: Spontaneous collapse in a tightly-coupled system - Paul Ellis Understanding Prison Riots: Towards a threshold theory - Arjen Boin and William A.R. Rattray From "Normal Incidents" to Political Crises: Understanding the selective politicization of policy failures - Annika Brandstroem and Sanneke Kuipers The Future is not the Past Repeated: Projecting disasters in the 21st century from present trends - Enrico Quarantelli Emergent Groups in Established Frameworks: Ottawa Carleton's response to the 1998 ice Disaster - Joseph Scanlon Rethinking Security: Organizational fragility in extreme events - Louise K. Comfort Understanding the French 2003 Heat Wave Experience: Beyond the heat, a multi-layered challenge - Patrick Lagadec PART TWO: CHALLENGES OF CRISIS MANAGEMENT Ten Research Derived Principles of Disaster Planning - Enrico L. Quarantelli Towards the Development of a Standard in Emergency Planning - David Alexander Preparedness for Emergency Response: Guidelines for the emergency planning process - Ronald W. Perry and Michael K. Lindell Reframing Crisis Management - Christine M. Pearson and Judith A. Clair Towards a Systemic Crisis Management Strategy: Learning from the best examples in the US, Canada and France - Thierry Pauchant, Ian I. Mitroff and Patrick Lagadec Disaster Crisis Management: A summary of research findings - Enrico L. Quarantelli Working in Practice but not in Theory: Theoretical challenges of "High Reliability Organizations" - Todd R. LaPorte and Paula M. Consolini State Behavior in International Crisis: A model - Michael Brecher Crisis Simulations: Exploring tomorrow's vulnerabilities and threats - Arjen Boin, Celesta Kofman-Bos and Werner Overdijk Bridging the two Cultures of Risk Analysis - Sheila Jasanoff Homeland Security Warnings: Lessons learned and unlearned - Benigno E. Aguirre Blindsided? September 11 and the origins of strategic surprise - Charles F. Parker and Eric K. Stern Governing by Looking Back: Historical analogies and crisis management - Annika Brandstroem, Fredrik Bynander and Paul 't Hart Toxic Fear: The management of uncertainty in the wake of the Amsterdam air crash - Arjen Boin, Menno van Duin and Liesbet Heyse Some Consequences of Crisis which Limit the Viability of Organizations - Charles F. Hermann Crisis Decision Making: The centralization thesis revisited - Paul 't Hart, Uriel Rosenthal, and Alexander Kouzmin Experts and Decision Makers in Crisis Situations - Uriel Rosenthal and Paul 't Hart Designs for Crisis Decision Units - Carolyne Smart and Ilan Vertinksy Indicators of Stress in Policymakers During Foreign Policy Crises - Margaret G. Hermann The Nature and Conditions of Panic - Enrico L. Quarantelli Organizational Adaptation to Crises: Mechanisms of coordination and structural change - Russell Dynes and Benigno E. Aguirre The Bureau-politics of Crisis Management - Uriel Rosenthal, Paul 't Hart and Alexander Kouzmin Contingent Coordination: Practical and theoretical puzzles for Homeland Security - Donald F. Kettl Public Leadership in Times of Crisis: Mission impossible? - Arjen Boin and Paul 't Hart Foot-and-mouth 2001: The politics of crisis management - Allan McConnell and Alastair Stark Organizing for High Reliability: Processes of collective mindfulness - Karl E. Weick, Kathleen M. Sutcliffe and David Obstfeld Elements of Resilience after the World Trade Center Disaster: Reconstituting New York City's Emergency Operations Centre - James Kendra and Tricia Wachtendorf PART THREE: CONSEQUENCES OF CRISIS MANAGEMENT Symbols, Rituals and Power: The lost dimension in crisis management - Paul 't Hart Organizational Learning Under Fire: Theory and practice - Kathleen M. Carley and John R. Harrald Learning Under Pressure: The effects of politicization on organizational learning in public bureaucracies - Sander Dekker and Dan Hansen Scapegoats, Villains, and Disasters - Thomas E. Drabek and Enrico L. Quarantelli Toward a Politics of Disaster: Losses, values, agendas and blame - Richard Stuart Olson The Risk Game and the Blame Game - Christopher Hood Overview: Crisis management, influences, responses and evaluation - Allan McConnell Escalating in a Quagmire: The changing dynamics of the emergency management policy subsystem - Gary L. Wamsley and Aaron D. Schroeder Disaster and the Sequence-pattern Concept of Social Change - Lowell Juilliard Carr Opening the Window for Reform: Mandaes, crises and extraordinary policymaking - John T.S. Keeler Political Responsibility for Bureaucratic Incompetence: tragedy at cave creek - Robert Gregory Crisis and Learning: A conceptual balance sheet - Eric Stern Housing Issues after Disasters - Mary C. Comerio Psychosocial Care and Shelter Following the Bijlmermeer Air Disaster - Marceline B.R. Kroon and Werner I.E. Overdijk The Emotional Effects of Disaster on Children: A review of the literature - L. Aptekar and J. Boore

About the Author

Arjen Boin is the director of the Stephenson Disaster Management Institute at Louisiana State University. He has published widely on such topics as leadership, prisons, crisis management and institutional design. His most recent books include Managing Crises: Threats, Dilemmas, Opportunities (Charles C Thomas Publisher), The Politics of Crisis Management and Governing after Crisis (both Cambridge University Press).

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