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A Critical Guide To Working in the Financial Services Industry
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Table of Contents

Part 1: Working in financial services Chapter 1 - The financial services sector 1.1 What is the financial services sector? 1.2 External factors affecting the financial services industry 1.3 Sustainability issues 1.4 Financial services regulators 1.5 Legislation governing financial services 1.6 Professional organisations and codes of practice Chapter 2 - Business organisations 2.1 What is an organisation? 2.2 Types of business structure 2.3 Organisational structure 2.4 Business planning and reporting 2.5 Organisational culture Ch 3 Workplace rights and responsibilities 3.1 Rights and responsibilities 3.2 Ethical work practice 3.3 Confidentiality and security 3.4 Workplace health and safety Part 2: Working effectively Chapter 4 - Communicating effectively 4.1 Effective communication 4.2 Spoken versus written communication 4.3 Non-verbal communication 4.4 Methods of business communication Chapter 5 - Working with others 5.1 Working in a team 5.2 Meetings 5.3 Assertiveness, conflict and negotiation 5.4 Managing upwards 5.5 Working with customers Chapter 6 - Self-management 6.1 Managing your work 6.2 Planning and organising 6.3 Problem-solving 6.4 Managing your development 6.5 Managing change 6.6 Managing stress Chapter 7 - Using workplace technology 7.1 Working with documents 7.2 Managing files and schedules 7.3 Using the internet 7.4 Security and confidentiality 7.5 Appropriate use of technology 7.6 Safe and sustainable use of technology Part 3: Researching, writing and presenting Chapter 8 - Doing research 8.1 Planning 8.2 Collecting information 8.3 Reading 8.4 Brainstorming 8.5 Surveying 8.6 Interpreting information 8.7 Storing information Chapter 9 - Writing simple documents 9.1 Planning, drafting, revising 9.2 Writing a memo or email 9.3 Writing a letter 9.4 Writing a short report Chapter 10 - Writing a long report 10.1 Planning 10.2 Drafting 10.3 Revising and releasing Chapter 11 - Giving a presentation 11.1 Planning 11.2 Writing the presentation 11.3 Visual aids 11.4 Public speaking

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