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Crucial Accountability

Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior (Business Books)

By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

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Format: Paperback, 336 pages, 2nd Revised edition Edition
Published In: United States, 24 May 2013
Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

About the Author

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies. For more information, visit www.vitalsmarts.com.

EAN: 9780071829311
ISBN: 0071829318
Publisher: McGraw-Hill Professional
Dimensions: 23 x 15 x 1 centimetres (0.41 kg)
Age Range: 15+ years
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