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Home » Books » Business » Communication » General

Crucial Confrontations

Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

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Format: Paperback, 284 pages
Other Information: Illustrations
Published In: United States, 01 September 2004
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"Hey, if you read only one 'management' book this decade...I'd insist that it be "Crucial Confrontations,"--from the foreword by TOM PETERS

"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of "The 7 Habits of Highly Effective People"

.,."unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor of "The One Minute Manager"® and "The Secret: What Great Leaders Know--and Do"

"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition

"This book is the real deal....Read it, underline it, learn from it. It's a gem."-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)


Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, "Crucial Confrontations" teaches skills to increase confidence in facing tough issues. Learn to: Permanently resolve failed promises and missed deadlines Transform broken rules and bad behaviors into productive accountability Strengthen relationships "while" solving problems

About the Author

Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations. Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication. Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center. Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan. Together these authors have founded VitalSmarts and have trained more than 500,000 people world wide. They live in the greater Salt Lake City area.

EAN: 9780071446525
ISBN: 0071446524
Publisher: McGraw-Hill Professional
Dimensions: 23.09 x 15.34 x 1.85 centimetres (0.54 kg)
Age Range: 15+ years
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2 review(s)
All Reviews
Kym on
U-N-B-E-L-I-E-V-A-B-L-E! You MUST read this book! Do it NOW!
Kym on
Wow- this is a profound and valuable tool for any manager or team leader. Anyone who must get results through other people should be familiar with this material. If you struggle in managing other's difficult behaviour, or to get staff to do ask you ask & perform, you MUST read this book.
Probably the most useful business book I've read in months.

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