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The Customer by Bob Ansett with John McManamy [Hardback]

New or Used: 6 copies from $6.00
Everybody is a customer some time, so everybody has experienced bad service, bureaucratic snarl-ups, justifiable irritation, mix-ups, broken promises, inexcusable delays and even lies from those with whom they trade. And, less often, good or even excellent service too.

The Customer is about finding what this neglected person wants and giving it to him or her the way he or she wants it, about creating and holding customers, about providing excellent service and keeping that flame burning throughout the organisation every day of the year.
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