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The Definitive Personal Assistant & Secretarial Handbook


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The Definitive Personal Assistant and Secretarial Handbook, 2nd edition, is the bible for those in administrative roles. It provides help and advice on the skills necessary to be a successful professional assistant.

Table of Contents

    • Chapter - 00: Introduction;
    • Chapter - 01: Relationship management;
    • Chapter - 02: Communication skills;
    • Chapter - 03: Confidence, self-belief and goal setting;
    • Chapter - 04: Dealing with difficult people and managing conflict;
    • Chapter - 05: Time, organizing and stress management;
    • Chapter - 06: Organizing meetings and events;
    • Chapter - 07: Presentations;
    • Chapter - 08: Ergonomics: your health and safety;
    • Chapter - 09: Networking;
    • Chapter - 10: A chapter to share with your boss;
    • Chapter - 11: Confident minute-taking;
    • Chapter - 12: Harnessing the power of social media;
    • Chapter - 13: The future of the assistant

About the Author

Sue France has over 30 years experience as a secretary and Executive Assistant. She is Emeritus UK Chairman for EUMA and was awarded the prestigious award of The Times Creme PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries..


"I run training courses for secretaries and P.A.s and read this book to see if it would be suitable to give to our students as a gift. Suitable? It is essential. I'm going to buy a box-load. We are a Pitman training centre (in Preston) and our reputation has been built on turning out the best, most professional businesspeople in the business. So that's why I highly recommend this book." Customer review "A brilliant author with a deep understanding of human interrelations, who presents and shares her knowledge in a fascinating and at the same time quiet manner, which only a true professional can do. I've taken a great pleasure from reading the book for the first time." Customer review

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