Table of Contents

List of Figures and Tables, About the Author, Introduction, Case Study: A $15 Million Productivity Increase in Two Years, 1 Overview – Understanding the Full Performance Conundrum, 2 Overall Organisational Performance, 3 Unit/Department Performance, 4 Team Performance, 5 Individual Performance, 6 Leading the High-performing Organisation, Additional Resources, Index

About the Author

Douglas Long’s PhD is in organisational psychology. He has taught at universities in Australia and the USA, including what is now part of Monash University and the RMIT Graduate College of Management in Australia, and Drexel University in the US. He researched, designed, and delivered the Leadership in Senior Management Programme at Macquarie Graduate School of Management in Sydney and has conducted executive leadership programmes at the Australian Graduate School of Management. He supervises doctoral candidates at Southern Cross University Graduate College of Management. As a consultant specialising in leadership and change with public and private sector clients throughout Australasia and South East Asia, Long has facilitated major change in large organisations. He has been a keynote speaker at conferences in Australia, New Zealand, Singapore, Malaysia, Japan, The Netherlands, Finland, Spain, Brazil, and the USA and is the author of Third Generation Leadership and the Locus of Control (Gower, 2012).