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Prologue ; Introduction ; Chapter 1: Human Service Delivery Organizations: Dead or Alive? ; Chapter 2: "I Gotta Get out of This Place": Workplace Stress as a Threat to Public Health ; Chapter 3: When Terror Becomes a Way of Life ; Chapter 4: Parallel Processes and Trauma-Organized Systems ; Chapter 5: Lack of Basic Safety ; Chapter 6: Loss of Emotional Management ; Chapter 7: Organizational Learning Disabilities, Organizational Amnesia, and Decision-Making Under Stress ; Chapter 8: Miscommunication, Conflict, and Organizational Alexithymia ; Chapter 9: Authoritarianism, Disempowerment, and Learned Helplessness ; Chapter 10: Punishment, Revenge, and Organizational Injustice ; Chapter 11: Unresolved Grief, Reenactment, and Decline ; Chapter 12: Restoring Sanctuary: Organizations as Living, Complex Adaptive Social Systems ; References ; Index
Sandra L. Bloom, MD, is Associate Professor of Health Management and Policy, School of Public Health, Drexel University.Brian Farragher, MBA, is Executive Vice President and Chief Operating Officer, The Andrus Children's Center.