This updated edition will help readers express themselves with confidence for personal and business success Advice on dealing with different types of problem people: the irate; the stayer; the rabbit; your boss; the critic How to deal with tricky situations, giving and taking criticism, listening, small talk and body language Valuable guidance on positive thinking and using assertive words and phrases Full of handy exercises and activities to help readers measure progress and reach their goals
sue bishop is a trainer and consultant. she is the author of several training sourcebooks, also published by kogan page.
"sets out clearly and concisely how to be assertive without resorting to negative tactics." refresh "a good tool for people who would like to teach themselves the basics." getabstract "offers basic advice to people seeking to be more assertive at work and in relationships." reference and research book news