Norm Christopherson has been involved in the HVAC and refrigeration industry since 1970 and has taught at San Jose City College in California for 18-years. He has custom designed and delivered training courses for IBM, Coca Cola, Ford Motor Company, Advanced Micro Devices, Lockheed Martin, Loral Aerospace, state government agencies and numerous HVAC contractors. He has been a national and local speaker for the Refrigeration Service Engineer's Society and continues to lecture and present technical seminars nationally. Norm is published regularly in HVAC technical magazines and is the author of several books for the heating and cooling professional. He has successfully owned and operated his own HVAC installation and service business specializing in solving system problems. Norm is a Senior Training specialist for York UPG International where he develops and presents York training materials. American Contractors Educational Services has successfully prepared candidates for state required licensing exams since 1991. A team of full time instructors comprises field experience, training expertise and formal education to formulate an effective and dynamic approach to concisely present pertinent test information in a seminar format.