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Digital Justice


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Table of Contents

Acknowledgments Foreword by Richard Susskind Introduction Part I Chapter One: Online Dispute Resolution and Prevention: A Historical Overview Chapter Two: Access to Digital Justice Part II Chapter Three: E-commerce and the Internet of Money Chapter Four: The Internet of On-Demand Healthcare Chapter Five: The Challenge of Social and Anti-Social Media Chapter Six: Labor and the Network of Work Chapter Seven: Courts and ODR in Public Institutions Conclusion The Present and Future of Digital Justice and the "Moving Frontier of Injustice" Bibliography Index

About the Author

Ethan Katsh is Professor Emeritus of Legal Studies at the University of Massachusetts Amherst and Director, National Center for Technology and Dispute Resolution. He is one of the founders of the field of Online Dispute Resolution and has published widely in the law and technology and dispute resolution fields. He authored Law in a Digital World (Oxford, 1995); The Electronic Media and the Transformation of Law (Oxford, 1989); Online Dispute Resolution: Resolving Conflicts in Cyberspace (Co-authored with Janet Rifkin, 2001). Orna Rabinovich-Einy is an associate professor (senior lecturer) at the Faculty of Law at the University of Haifa. Her areas of expertise are alternative dispute resolution, online dispute resolution, and civil procedure, with research focusing on the relationship between formal and informal justice systems, dispute resolution system design and the impact of technology on dispute resolution.


"Digital Justice is a must read for anyone who wants to know about how our lives are now affected by the real conflicts produced on the Internet. This book brilliantly examines how technology can be harnessed to prevent, resolve, and also produce conflict in ecommerce, healthcare, social relationships, work, and the legal system itself, illuminating the differences between the potential of digital justice and the concerns of digital injustice." --Carrie Menkel-Meadow, Chancellor's Professor of Law and Political Science, University of California Irvine and Georgetown University Law Center "Digital Justice is the perfect guide to understanding the future of access to justice. The future is digital, not imposing courthouses. This book provides a bold and creative vision of why we need new technology-supported dispute resolution institutions." --Colin Rule, Co-Founder and Chairman of "Katsh and Rabinovich-Einy explain how technology makes disputes online more likely to occur, and they identify ways in which that can change--indeed, technology can be used to prevent online disagreements in the first place. This book provides a roadmap for a better online experience. It gives us hope that going online need not entail going downhill." --Jonathan Zittrain, Professor of Law and Professor of Computer Science, Harvard University "We need an accessible and reasonably priced system for all, and I have found no more promising option for that future than that offered by various types of Online Dispute Resolution. Lawyers should surely be the pioneers in upgrading justice rather than standing in the way of processes that, as Ethan and Orna so compellingly show, are great improvements on what we have today. I wish this work the very great success that it deserves." (From the Foreword) Richard Susskind, President, Society for Computers and Law, IT Adviser to the Lord Chief Justice of England and Wales "[This] once-in-a-decade bookEL is in equal parts descriptive, analytical and visionary. While [it] is certainly of great importance to anyone dealing in conflict engagement and resolution, its implications range far beyond this field; anyone in the fields of law, management, e-commerce, social media, customer relations, internet innovation, and public policy, would do well to read this book. Having finished the book, I can't wait for the sequel to come out (or, in academic terms, a second edition). Change happens much faster than it used to; in a few short years, many of the projects described in the book will have come to fruition and provide data, and new horizons for Digital Justice will have emerged as innovations in technology and interaction continue to result in conflict and problems requiring solutions." - Professor Noam Ebner, Creighton University, Werner Institute for Negotiation & Conflict Resolution "The short message is: read this book... it is an invaluable account of the history of Online Dispute Resolution (ODR) authored, in part, by Professor Katsch, one of the great granddaddies of the subject from its beginnings with e-Bay."- Roger Smith, Law, Tech, & A2J

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